Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Unbelievable service and speed of payment
As a retired insurance agent I was very skeptical about pet insurance. Our veterinarian recommended Trupanion coverage for our new kitten as we spent thousands of dollars caring for our last cat in the golden years of his life. We elected to purchase the policy as the cost was reasonable. I certainly figured this was coverage we would pay into for years and years and not experience any significant expense until our little princess was much older much like our last cat. Well the unforeseeable happened - at a little beyond her first birthday a lump appeared underneath our baby's chin. Anesthesia, lumpectomy, histopath diagnosis, radiographs, and pain management medication was indicated. The professional services were reasonable in cost but not inexpensive. Our doctor filed the claim with Trupanion when we picked Bailey up from surgery. Being a skeptic I did not expect much. Trupanion approved the expense, paid the doctor direct, and had an explanation of benefits statement emailed to me in EIGHT HOURS! I have dealt with insurance companies for decades, and I have yet to see a medical claim handled like this. I am no longer a skeptic. The company provided service was outstanding, and I can recommend them highly. If you are thinking of purchasing health insurance for your pet - look no further than Trupanion.
Insurer: Trupanion
By: Burney
Reliable and thorough pet insurance.
Have used Nationwide for nine years. Claims are processed promptly and fairly. Customer communications are superior.
Insurer: Nationwide
By: Charles
Thank you for processing Toaster's claim
I appreciate how easy you have made the processing of our cat's insurance claim.
Insurer: Nationwide
By: Kevin
Ease...submitting, hearing, explaining and caring.
Always easy to make the claim, get confirmation of the submission, get an explanation back with you benefits. All around easy.
Insurer: Nationwide
By: Melissa
Awesome service
I am very pleased with the coverage and the speed with which claims are completed. My daughter just got a puppy and I recommended Nationwide!
Insurer: Nationwide
By: Debra
Awesome experience!
My pup had surgery on Thursday and the reimbursement was in my account the next Tuesday morning! Can’t ask for more than that! I had some questions, so I called. Everyone is friendly and knowledgeable. Beats our previous pet insurance plan hands down. Trupanion, we love you!
Insurer: Trupanion
By: Sherry
Trupanion does exactly what they say they will do to help your pet!
From the informational phone call to years later and many claims, the service of Trupanion has been second to none. Friendly and helpful staff, easy submission of claims and quick turn around for reimbursement. I tell everyone who had a pet about Trupanion!!! They are leaps above other pet providers in their service and coverage. I won’t have another pet without Trupanion coverage.
Insurer: Trupanion
By: Val
Good insurance, expect increases
Claims process is seamless. I have been very disappointed in the annual rate increases over the 7 year period, particularly because I had not been submitting claims and had considered cancelling several times. However, with my high energy dog, I figured it was just a matter of time and sadly now through an injury, I am benefiting from my monthly investment. Overall I am happy with Trupanion but would recommend it with caution about expecting continual rate increases regardless of your pets claims history.
Insurer: Trupanion Canada
By: Josh