Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great coverage, easy to use
This is the easiest insurance company to work with, and I’ve used several over the years. Responses, payments are fast, and fair. I highly recommend nationwide for pet insurance.
Insurer: Nationwide
By: Dotti
Great company and great people!
We have had coverage with Nationwide, previously VPI when we first purchased our policy, for over seven (7) years. Purchased the policy hoping to never have to use the benefits, but unfortunately, our dog has had many, many medical issues over the years. Fortunately, Nationwide has been right there to honor its insurance coverage and pays claims timely and without issue. The staff has always been super nice on the telephone as well which is always nice. The claims process is very simple also. Thanks Nationwide and its great staff.
Insurer: Nationwide
By: Steven
Nationwide is on Hercules’s Sode
This was Hercules’s first visit since Covid19 began shelter in place here in Waco Texas. Hercules needed to have his ears checked. The doctor said he had a yeast infection and gave us some meds to take home. As soon as I got the receipt for his visit I made the claim on VitusVet app, uploaded a picture of the receipt and submitted in the Veterinarian's parking lot. Nationwide reviewed it within 48 hrs and approved the claim within a week and had my reimbursement in less than 10 days! Bravo Nationwide! Thank you. 😃
Insurer: Nationwide
By: Richard
Made the pain easier to bear
The cost of this policy is invaluable! It cost me almost $1,000 to treat my dog recently; Nationwide covered 90% of this cost because I had already met my $250 Annual deductible. So thankful that they didn’t do what most insurance companies do! And that is deny you claim hoping you will just go away. In fact they did the exact opposite! I submitted the claims while still at my vet. I took the pics of the receipts while in the vet office and uploaded them via the vitus vet app and 7-14 days later I received a reimbursement check from Nationwide no questions asked. And I’ll tell you my dog is fighting cancer and to not have to worry about the cost being reimbursed was amazing!!! Thank you Nationwide for not playing games with my claims.
Insurer: Nationwide
By: Jason
Do your research-Buyer Beware
For one having a rescue dog and not allowing 'pre-existing conditions' as an exception is really not worth having insurance at all, especially for my rescue. He has a pre-existing eye condition which require daily drops and you don't cover the cost of the eye drops or his allergy medication. Additionally, having a per condition deductible is not worth having insurance at all. I've been lucky not having many medical issues for my dog, but at $90/month and calculating out the cost per year and for what you end up covering, I'm better off just paying out of pocket. I will be cancelling my subscription.
Insurer: Trupanion
By: Theresa
Love my Trupanion
It was so fast and seamless (as usual)! Love my Trupanion ??
Insurer: Trupanion
By: Allison
All claims should be so easy
There are no words to describe how easy it is to use your service. I simply asked my vet office to process it, and it gets done. All insurance claims should be so easy.
Insurer: Trupanion
By: Gloria
Great customer service. Fast correction!
There was a miscommunication about my claim. I was able to speak to a human about the mix up and get it corrected within 24 hours. It was a very refreshing experience.
Insurer: Trupanion
By: Felicia
You all are seriously the best - always available with a pleasant person to answer questions easy and fast claim submission online super fast processing.
You all are seriously the best - always available with a pleasant person to answer questions, easy and fast claim submission online, super fast processing. Thanks for all you do to make pet insurance worth having.
Insurer: Trupanion
By: Sarah
Because it took me 2 hours at the veterinarian to get my claim handled.
Because it took me 2 hours at the veterinarian to get my claim handled. I was on the phone with AJ from trupanion and he was very helpful. He stayed on the phone with me while speaking with the girl at the check out, at my vet. We got disconnected and I called back and was put on hold for 30 minutes and then disconnected again. I called back again and was once again put on hold. After 20 minutes I was dropped again. I did not call back. There was total Chaos and total miscommunication from the veterinarian office to Trupanion. Its like this everytime I bring my dog into be seen. Not sure on which end the lack of efficiency and communication is coming from... The Vet or Trupanion. I am very disappointed and frustrated with all of it. Its almost worse then my personal health care system for humans.
Insurer: Trupanion
By: Tamara