Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Quick to pay!
Nationwide has been very good at paying for most of my dog’s vet visits and medical issues. They process quickly and are quick on sending reimbursement. I am a bit perturbed that there is a limit on paying for repeat office visits for Urinary Tract Infections. But overall they have been good.
Insurer: Nationwide
By: Sandi
Easy and Quick
The claim process is easy to do and I got my payment back within days. The few times I’ve called them they have been very friendly and helpful. It’s not usually a good day when you have to make a claim but with how simply it is to do, it doesn’t add to the stress and difficultly you’re already going through with your pet. I recommend them 100% to anyone looking for pet insurance!
Insurer: Trupanion
By: Gabrielle
Straightforward Claims Process and Excellent Customer Service
I recently took our 5 yr old Newfoundland to our vet for a variety of issues: his back leg trembled and he was not putting full weight on it, he had a small growth on his gums and he needed to have his teeth cleaned. I called Pets Best before going to the vet and the customer service rep told me that the vets report needed to be very detailed, including notes and codes for all procedures. Even the anaesthesia was broken down into how much time was allotted for each procedure because the teeth cleaning is not covered under Pets Best but the other procedures were. I easily uploaded the forms to my mobile app account and within a month they had reimbursed us for $1100 of the $2000 we paid.
Insurer: Pets Best
By: Sahaja
You're happy to take our money and even happier to deny claims
Just like typical insurance companies who deny claims for stated "preexisting condition", even though it wasn't. You're very happy to take our money, but refuse to cover valid claims. Will be looking at replacing and/or firing your company in the very near future.
Insurer: Nationwide
By: Tim
Nationwide is pricey, but they deliver.
Our dog needed expensive radiation treatment for an infiltrative tumor. Nationwide paid it without question. It was great for the dog and us.
Insurer: Nationwide
By: John
Great so far!
We just got the insurance and so far it's great. We had a vet visit the same day our insurance was approved so we were able to file the claim and it went through with no issues.
Insurer: Nationwide
By: Janice
Great service
So far this has been a great experience for us! The claims have been easy to complete and they've been quick to process and reimburse us.
Insurer: Nationwide
By: Michele
2 Sets of Claims 2 issues
I have 2 dogs covered by Embrace. The first claim I filed was denied ($5000) and although I didn't agree with their decision, the people were nice and they were recommended by USAA so I didn't fuss much or look for alternatives. I wish I now that I had. I now have a second claim and they will not allow the doctors' fees of $1188 to count towards the deductible, because I financed the charges rather than paying the $1188 upfront during COVID and now they are refusing to apply the charges because they are financed. I've called, the Vet's called to explain but they aren't budging, So now in the middle of Covid, I have had to pay out of pocket $2100 and according to them still have not met my $1000 deductible. The vet said they have never seen an insurance company act like this and don't really know what to do other than cancel my finance agreement and have me pay the balance outright so we can get the coverage. The whole point though is I do not feel i have a trustworthy insurance company that will actually cover catastrophic events as i had wanted them from buying this product. Nice people but do everything they can to not honor claims.
Insurer: Embrace
By: Beth
Nationwide is convenient to work with, and the associates are compassionate and efficient.
We have been customers of Nationwide since our dog, Radar, joined our family. They have always provided efficient and swift processing of our claims over the years. When Radar had to undergo serious spinal column surgery, I needed to speak with an associate. He was so compassionate and made the process of filing the claim and receiving payment painless, so we could focus on Radar's recovery. I highly recommend Nationwide!
Insurer: Nationwide
By: Joanne
Worth it
Every claim I have submitted has been processed quickly, and has paid out what I was expecting when I signed up. Having insurance gives me peace of mind knowing I can provide the best care to my beloved dog.
Insurer: Nationwide
By: Mara