Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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They will only pay 6 months worth of claims before creating obstacles and attempting to deny future claims
We currently have the most expensive My Pet Protection With Wellness Plan at Nationwide. While the first 6 months were seamless with our claims and reimbursement, Nationwide put us in a "pre-denial" stage and began attempting shady business tactics to delay (and deny) potential reimbursement on new claims. For our latest claim, (conveniently at the 7 month mark), the standard requirements for reimbursement changed overnight. Nationwide stated that they need to investigate ALL medical records from every vet, hospital and clinic she's ever visited from date of birth to present day in order to process this new claim. Nationwide already has the all the medical records that the new claim is related to. Now, they want us to backtrack and collect all PREVIOUS medical records in existence (relevant or not) from every single place she's been examined since birth. This is a CLEAR stalling tactic and attempt to deny reimbursement. So while we oblige (and waste time as she has no pre-existing conditions and the plan I pay for does NOT require this process for reimbursement), I'm sure they'll find some vague reasoning to deny it. We'll be leaving Nationwide as soon as we can due to their shady tactics to save themselves an extra dollar.
Insurer: Nationwide
By: Matt
They will only pay 6 months worth of claims before creating obstacles and attempting to deny future claims
We currently have the most expensive My Pet Protection With Wellness Plan at Nationwide. While the first 6 months were seamless with our claims and reimbursement, Nationwide put us in a "pre-denial" stage and began attempting shady business tactics to delay (and deny) potential reimbursement on new claims. For our latest claim, (conveniently at the 7 month mark), the standard requirements for reimbursement changed overnight. Nationwide stated that they need to investigate ALL medical records from every vet, hospital and clinic she's ever visited from date of birth to present day in order to process this new claim. Nationwide already has the all the medical records that the new claim is related to. Now, they want us to backtrack and collect all PREVIOUS medical records in existence (relevant or not) from every single place she's been examined since birth. This is a CLEAR stalling tactic and attempt to deny reimbursement. So while we oblige (and waste time as she has no pre-existing conditions and the plan I pay for does NOT require this process for reimbursement), I'm sure they'll find some vague reasoning to deny it. We'll be leaving Nationwide as soon as we can due to their bullshit tactics to save themselves an extra dollar.
Insurer: Nationwide
By: Erin
No problems
Good day I been with this company since I’ve had my puppy baby 4 years They have never given me a Problem with a claim, fast and easy!
Insurer: Pets Best
By: Ericka
Great service and support
I’ve tried other pet insurance providers and none have been as easy to use and supportive as nationwide. It’s so easy to put in a claim and when I have questions the support staff is delightful!
Insurer: Nationwide
By: Geri
Claims are fast, easy, and convenient
I can’t believe how easy it was to file a claim! In just a couple minutes I was done and received a response with confirmation that the check was in the mail within just a couple days! I’m very impressed and we’re so happy we went with Nationwide.
Insurer: Nationwide
By: Jess
New UnderWriter PRICE JUMP!
Purchased this insurance for my chihuahua and cocker spaniel in 2018. For $10,000 max coverage yearly with $500 deductible covered at 80% it was $61.20 for the Spaniel and $62.90 for the chihuahua. So apparently they have a new underwriter. The new price for the same exact coverage is now $111.96 for the Spaniel and $88.34 for the chihuahua!!! $75.30 more a month!!! A 62% increase!!! Oh and good luck getting them to pay a claim. You have to call in everything and fight every claim. If you don't everything is a pre-existing condition! Buyer BEWARE! Figo is a terrible!
Insurer: Figo
By: THOM
Super easy claim process
I've had pet insurance with other companies and none of them are as good as Nationwide. Easy claim process, fast processing, extremely fast pay out. Love it.
Insurer: Nationwide
By: cindi
Terrific pet insurance
This was about as easy and straight-forward as it gets. We had an unexpected ER pet visit that was quite costly. We submitted the claim and it was paid promptly. We are really pleased with Nationwide Pet Insurance. Happily, Olive Oyl has recovered well.
Insurer: Nationwide
By: Leonard
Healthypaws claim process was simple in a time of major stress
Several months back my small dog was attacked by a big dog. The big dog bite and shook my dog like a chew toy. I took him to the ER immediately. My poor dog had 3 small lacerations, 1 major laceration, a cracked rib, and a bruised lung. A few days later a massive infection occurred due to the skin separating from the muscle during the attack and he went into surgery. He was healing well for the few days and the stitches split open due to the location of the laceration. So a couple of weeks later, it was decide he should go back into surgery to help heal the wound. My poor dog had been in and out the hospital at least a dozen time in less than a month. The stress and emotions I had every time he had to go into hospital was unimaginable but thankfully healthypaws was there to alleviate the monetary stress. The claim process was simple and quick. I think I received the check even before my CC bill was due. It was a huge relief that I healthpaws. It allowed me to focus all my attention on my dog's recovery.
Insurer: Healthy Paws
By: Andi
Awesome
Nationwide has an easy claim submission process. The claims are received and acted up timely. With notification on the website, as well as via email, as to the status. The EOBs are very self explainitory. And reimbursement is also a seem less process. The website if one of the easiest I use. It is very user friendly and easy to navigate. The information is readily available and you are not searching endlessly without finding the information you need.
Insurer: Nationwide
By: Nicole