Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great Service
Nationwide has great service and quickly pays claims.
Insurer: Nationwide
By: Carol
STAY AWAY
Don't, I repeat, don't use this company. They are a scam. I signed up 2 weeks after getting my puppy and about a week later in what was no doubt my overly protectiveness I had her evaluated for what I thought was a UTI, it wasn't. But Trupanion used that to deny a future , actual UTI diagnosis saying it was a preexisting condition during the waiting period after you sign up. Preexisting??? She wasn't even diagnosed with one in the prior situation. Do yourself a favor, save your money in a savings account. You will probably be better off. At a minimum, find another provider. So because I was an overly protective new puppy parent and brought her in for a urinalysis for a UTI (which by the way I did not seek reimbursement) and it came back negative, she is not eligible for UTI coverage EVER in her life!!! See how insane that is??
Insurer: Trupanion
By: William
My veterinarian’s office is able to submit my claims for me and that is a reason I prefer to purchase with Nationwide.
My veterinarian’s office is able to submit my claims for me and that is a reason I prefer to purchase with Nationwide. This service makes my life easier. By the way, I was so happy with you that I did not renew my other dog’s policy with a competitor and instead purchased a policy with Nationwide. Elllie and Oliver are both healthy and happy!
Insurer: Nationwide
By: Staci
Very responsive customer service agents
Very responsive customer service agents and intuitive/easy to use claims system. Love it!
Insurer: Spot Canada
By: Jacqueline
Fantastic
Fantastic, very quick turn around no problems.
Insurer: Spot Canada
By: Marsha
My experience with Trupanion Claims dept
Filing a claim with Trupanion is a very simple and straight forward process. The support staff is easy to get a hold of and very competent and helpful. It is obvious they are pet lovers themselves.
Insurer: Trupanion
By: Jeff
Trupanion has always been amazing customer service wise but also the knowledge that we have insurance in case anything happens emergency wise is the BIGGEST relief!
Trupanion has always been amazing, customer service wise, but also the knowledge that we have insurance in case anything happens emergency wise is the BIGGEST relief! We will continue to have Trupanion on all of our dogs!
Insurer: Trupanion Canada
By: Tenille
Emily was very helpful and informative with how to file the claim.
Emily was very helpful and informative with how to file the claim. She had started it for me while on the phone, which was very helpful, given that Roxy was already at the vet for a standard teeth cleaning, under anesthesia (which is when we discovered we needed to make a decision about proceeding with a tooth extraction and root canal procedure at that moment, without even knowing how much of it would be covered by insurance). It was difficult to process everything, including the compounding expenses, but Emily made the process easier when I called to confirm if the procedure that was happening at the time would be covered - and that I could submit the estimate I received just prior to the procedure to an email address to help fasttrack the claim, since I was expecting to pay the bill in just a few short hours. A kind and calm voice along with informative information to process the claim was very helpful indeed.
Insurer: Trupanion
By: Katherine
Funny accounting
Disappointed. My dog had a surgery in which they removed a mass on her belly, but while she was under, they found a mass on her gums too, so they took that out. Trupanion considered this two different events and split the cost of the surgery such that it was less than the deductible, and therefore they paid nothing.
Insurer: Trupanion
By: Tracy