Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Total piece of mind
I really wavered on getting pet insurance. Never had it for any pets previously. Then a few years ago we had a dog that had to have VERY expensive cancer treatments and when we got 2 new puppies we decided it was time to look into it. I shopped all around and chose Nationwide as I found that their plan was the best value by far. I have their "Whole Pet with Wellness" plan for both of my French Bulldogs. Well last week really proved to me I made the right choice. My youngest one suddenly had SEVERE vomiting, lethargy, etc. Rushed him to the vet - after 4 days of multiple x-rays, IVs, fluid, blood tests, etc and possible causes like pancreatitis or a bowel obstruction- my puppy was finally better. (The vets still don't know exactly what caused it. Possibly a toxin? But I watch them like hawks so no idea what they could have gotten). However, my wallet was thousands lighter. As per my plan with Nationwide I had nothing to fear - they covered 90% of all my expenses last week! I could have cried from happiness. It's very easy to submit claims to them (via an app) and I find they review/approve them very quickly. And then you can choose to have the remittance direct deposited to you (or other methods). It's super easy. And any time I've spoken to someone in their customer service department they have always been very helpful and kind. It truly is a piece of mind. The amount you pay for the insurance is 100% worth it. Can't recommend Nationwide enough!
Insurer: Nationwide
By: Heather
We are a new policyholder that have incurred significant claims due to a serious injury and appreciate you sticking with us.
Nationwide has been very responsive in reviewing and paying claims. We are a brand new policyholder and our puppy sustained a broken leg that has had difficulty in recovering. We have incurred significant claims and really appreciate Nationwide sticking with us to help with the costs.
Insurer: Nationwide
By: Andrew
Simple. Fast.
Easy to file claims. Reasonable rates. Nice cushion after “surprise” vet bills
Insurer: Nationwide
By: Sarah
Not happy - feel like I’ve been bamboozled.
My puppy who received a clean bill of health on initial puppy visit them contracted a condition of thickened bladder wall. Was very costly and after over 2 months Nationwide deemed it a pre-existing condition and paid nothing. Wow.
Insurer: Nationwide
By: Paul
Love the auto deposit
I am pleased with the online claims processing. I appreciate the notices I get by email about the claim and love the auto deposit of my refund. I think the premium is high but the coverage is good for my pet’s needs.
Insurer: Nationwide
By: Debra
Submitting a claim is very easy
We contracted for the wellness and injury plan with Nationwide. So far submitting claims online has been very easy. They review and determine eligibility relatively quickly, and thereafter mail out the payment in a timely fashion. The agent whom we spoke to on the telephone when we first inquired about insurance for our Siberian Husky was very helpful as well.
Insurer: Nationwide
By: Anita
very happy with the service
So far my experience has been very positive with the service and claim submission and resolution
Insurer: Nationwide
By: shirin
Claims so easy, even a caveman could do it.
I’ve had Nation Wide insurance for 6 years for my Labrador. I’ve never made a claim in the 6 years. She’s been healthy thank God. A few months ago she started itching and scratching. It got so bad that she was gnawing herself until she was bleeding. It took 2 weeks for a veterinarian appointment because it was during the peak of the COVID Pandemic. She was giving Apoquel and sent home. The Apoquel worked well but once it was gone after 30 days the scratching started right back again. I took her back to the veterinarian and was giving the same thing as before. Apoquel. After 30 days, it starts back up. I decided to get a new veterinarian. I didn’t like that they just gave her medicine but never tried to figure out what was causing her discomfort. The new veterinarian did multiple tests and even scheduled an appointment with a dermatologist. They gave her Apoquel again but this time they gave her a few other medications. She has been so much better now. The hair is starting to grow back on the spots that she gnawed at. I’m very happy with the new veterinarian and filing a claim with Nation Wide was so easy and fast.
Insurer: Nationwide
By: Mark
Nationwide's Whole Pet with Wellness policy is the best policy ever in our 25+ years as a VPI/Nationwide pet insurance customer.
As a pet insurance customer for 25 years, Nationwide's Whole Pet with Wellness is the most robust policy we've found, and our vet says Nationwide pays more than other pet insurance companies.
Insurer: Nationwide
By: Teri
Bummed out - It's like they look for any reason to deny my claim!
I purchased the PetsBest policy for my puppy due to the great reviews, but so far I've only had a hassle. My first claim was denied because they didn't even take time to look through the receipt and see that it wasn't just for wellness but also a urinalysis. Once I pointed this out and they reviewed it again, they denied because they said my puppy had symptoms before my policy was in place (14 days after purchasing the policy). This of course is ridiculous. My puppy didn't have symptoms for over a month! No where does it say on the receipt that my puppy had symptoms that long. So I can only conclude that they are making up these things hoping customers will just give up instead of fight for their claims. So frustrating and unnecessary.
Insurer: Pets Best
By: Shannon