Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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TAKES TOO LONG
My first time buying dog insurance. Their portal is easy to understand & their agreement. However, their customer service is HORRIBLE. They take days to respond or half an hour just to a simple text. What's the point of an online chat if none of your agents are on? Also, I uploaded a claim on the 13th and it still has not been completed. What is TAKING so long? They claim to process claims fast but that is so not true. I did get my other claims back faster (flea wellness).
Insurer: Pets Best
By: Phuong
USED TO BE A WONDERFUL COMPANY
I have had multiple pets insured with Pets Best for many years and currently have 4 cats and 1 dog insured. Previously, turnaround time was fairly quick...then it slowed to weeks. Contacting Customer Service used to be a pleasure...it is now a disaster. (Unless you're calling sales; then no wait time whatsoever). No representatives available, referrals to an email address that is non-existent or referral to a "chat" which is inoperative.While I recognize that the current pandemic has affected many companies, that excuse will only work to a point. My 14 -year old cat's premium just went from $1079 annually, with quarterly payments of $269. to $1,605 with $401 quarterly payments (and that's WITH a multi-pet discount!). I emailed and faxed a 7/22/20 claim to a representative named Tamra on 7/24, since my claim of 7/22/20 never received a quick email acknowledgment, as had previously been the custom.Tamra assured me that she would get back to me to let me know that the claim had been received (saying that there were currently "bugs" in Pets Best email system. Thus far....crickets! I have previously recommended this company to anyone asking for a reasonable and responsive pet insurance company. I would never be able to recommend this company again. Since my current pets are either up in age or have developed conditions which would be considered pre-existing, I am stuck with the ridiculous increases and incompetence of a company for which I used to have the highest regard.
Insurer: Pets Best
By: Judith
This company should be put out of business.
Pets Best is using every dishonest tactic to deny a claim. The vet provided all documentation several times. They denied the claim based on "your vet did not provide documentation". They are liars and scammers. I have filed a complaint with the Nevada Insurance Commission. I am also contacting their underwriters and intend to follow up with a law suit. Do not do business with this company.
Insurer: Pets Best
By: Dr.
Healthy Paws is the best pet insurance I have ever used.
My 10 month old baby Dusty had eaten a piece of toy along with a thick string and it got caught in his intestines where he had to undergo major abdominal surgery to remove it and save his life. I submitted the claim along with all the paperwork needed and within less than two weeks, my claim was approved and I’m getting my reimbursement. Healthy Paws made it painless to help with the very expensive $5600 vet bill I had to pay. I highly recommend using Healthy Paws for any pet owner.
Insurer: Healthy Paws
By: Christine
Thank you, thank you!
Our Gracie has cancer and Trupanion is helping us in getting her well. Without Trupanion Gracie wouldnt have a chance. Her life would be cut short. We are so grateful for Trupanion. You have always been there when we need you the most! God bless you!
Insurer: Trupanion
By: Terrence
Quick payment thank you!
My puppy had a huge mass on her paw the event itself has been traumatizing. Trupanion came through with payment so quickly, it helped us not worry about the finances and focus on our Abby
Insurer: Trupanion
By: Tracy
No Hassle and full coverage
I purchased the insurance for my 3 year old border collie Millie when she was a puppy and never had to use it until recently she was hit by a car. The surgery and care was extensive. The bill came out to around $15,000. I was skeptical that they wouldn’t actually cover it since it was so much. The process for submitting the claim was very easy and it took about a week to make a decision. Healthy Paws ended up covering 80% of the claim with no hassles! I’m very grateful for Healthy Paws because without the insurance I don’t know if it would’ve been possible for Millie to have the surgery and care she needed. The only hassle is that you have to pay the bill first and Healthy Paws will reimburse you later, in some cases that may not be possible because of the cost. Overall I’m very happy with the company and ended up purchasing another policy for my 10 month old border collie.
Insurer: Healthy Paws
By: Christopher
Healthy paws has been awesome.
Healthy paws has been extremely helpful in keeping my boxer mix puppy in the best health possible. She has had numerous weird health issues and Healthy Paws has helped to lighten the financial burden greatly.
Insurer: Healthy Paws
By: Isabella
GSD needed spinal surgery
When we learned our three year old furbaby German Shephard had a spinal issue that required surgery to prevent paralysis I was very grateful for Healthy Paws. Our claims were reviewed quickly and reimbursement came faster than expected. I really thought I was going to have to fight for his surgery to be covered but there was none to be had. He is now two weeks post surgery and doing well. I am so thankful for his skilled surgeon and the peace of mind that having coverage from Healthy Paws gave me.
Insurer: Healthy Paws
By: Dawn