Claim Coverage

Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.

64,807 total


September 03, 2020

Thank you Healthy Pets

Although we had never had pet insurance for our previous pets, we decided to look into it when we adopted our black lab mix, Reggie. He was three when we got him and we had no information about his prior medical history. So we went online to check out the "ten best" pet insurance companies. We decided on Healthy Paws based on their coverage, their rates, their reputation and their non-profit foundation that helps homeless pets. And we are so glad we did! It's incredibly easy to submit claims online and reimbursements are paid directly to my bank, usually within a few days of submitting my claim. The coverage we receive from Healthy Paws has enabled us to provide the very best care possible for Reggie. And they seem to really care about him too; they periodically send emails asking how he's doing. We have nothing but high praise for Healthy Paws and recommend them without reservation to anyone considering insurance for their pet!

Insurer: Healthy Paws

By: ROSEANN

Useful
September 03, 2020

Wondering when I will get my answer on my pre-approval for poor Sampsons leg.

Wondering when I will get my answer on my pre-approval for poor Sampsons leg.

Insurer: Trupanion

By: Lee

Useful
September 03, 2020

Shelby

My little dog digested a foreign object and after survey to try to safe her she died. When I contacted Trupanion they handle everything. I just sent the bill receipts. I was totally distraught and the way I was treated by one of Trupanion's representative was with compassion and genuine care and sorrow for my loss. She looked after everything and I was kept informed on the progress of my claim and I was immediately sent a cheque based on my plan. Thank you for the professional way this was handled at a very sad time in my life.

Insurer: Trupanion Canada

By: Judy

Useful
September 03, 2020

Chat was very efficient and easy.

Chat was very efficient and easy. Also, it is simple to submit claims.

Insurer: Trupanion

By:

Useful
September 03, 2020

Outstanding Service!

Claim was excepted and paid quickly. Thank you Trupanion for making the process stress free!!

Insurer: Trupanion

By: Myron

Useful
September 03, 2020

I have never had any issues with Trupanion.

I have never had any issues with Trupanion. I'm honestly not sure what I'd do without it for my dog who has seizures. Between the monthly meds, and a tumor removal at one point, I'd be in debt if it wasnt for her insuance.

Insurer: Trupanion

By:

Useful
September 03, 2020

I think the communication between vet customer and trupanion is lacking.

I think the communication between vet, customer and trupanion is lacking. I also believe a veterinarian needs to be more cognizant of what they notate as it is not always what is communicated to the customer and can result in non-coverage in the future.

Insurer: Trupanion

By: Carrie

Useful
September 03, 2020

Unclear

I'm never sure why things are or aren't covered.

Insurer: Trupanion

By: Jessica

Useful
September 03, 2020

First time using trupanion

It was great, vet clinic submitted the bills, and the turnaround was fast.

Insurer: Trupanion

By: Deb

Useful
September 03, 2020

I've had Trupanion since Crosby was about 8 weeks old.

I've had Trupanion since Crosby was about 8 weeks old. I've never had a problem. This will be our first claim and it seems straight forward and quick.

Insurer: Trupanion

By:

Useful

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