Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Very fast, accurate, processing of claim that covered several vets and hospitals and tests.
Trupanion was recommended as the best pet insurance by a specialty vet after we had already incurred heavy charges for a previous condition. We signed up, and over a year later our cat had a serious fever and infection requiring multiple tests and vets' involvement. Not an easy claim to process since it was our first (and hopefully last) so previous records had to be gathered and evaluated before starting the evaluation for this illness.
Insurer: Trupanion
By: Patricia
Gave me only 2 days to contact vet for records
My dog died at 7 months. We had a few claims from his care prior to his passing. I submitted them, and almost two months later I was emailed that the needed to me to contact our vet for records. I work full time, and have been emotionally distressed over the passing of my puppy so calling the vet would be emotional. Before I was able to call, I received emails that my claims were denied. It was TWO days later. After taking two months they gave me two days to call the vet before denying my claims.
Insurer: Pets Best
By: Sarah
Terrific service
I’ve been very happy with Trupanion. I enrolled Phoebe the day I brought her home at 13 weeks old. She was diagnosed with liver disease at 6 months. Through the early ups and down of finding the right treatment Trupanion has been there. She is now 8 yrs old and is a very happy and healthy dog. Thank you.
Insurer: Trupanion
By: Carolyn
Easy to work with quick claim processing
Easy to work with, quick claim processing
Insurer: Trupanion
By: Donna
So easy
Always a great experience. Quick response and the Vet does all the work.
Insurer: Trupanion
By: Clint
Thank you Trupanion
Claim was approved very quickly allowing me to concentrate on getting my furry baby healthy.
Insurer: Trupanion
By: Juana
Good quality service
Every time I send my claim in I get a very detailed explanation of weather or not im being reimbursed or not. Always professional
Insurer: Trupanion
By: Robert
Very quick response time!
Extremely fast handling claim!
Insurer: Trupanion
By: Georganne
Best decision to make for your dog
Fast and easy and 98% was covered
Insurer: Trupanion
By: Heather
I was asked how my experience was with the customer service rep.
I was asked how my experience was with the customer service rep. On the phone, she was amazing. However, she said that she would email me regarding my questions after speaking to her superiors and I have yet to hear from her. Also understanding what is and isn’t covered and why I have a balance at my vet’s office has been a pain. I wish there was an app and things were a little less of a mess. I feel like like none is ever on the same page. My vet does direct billing and it seems like no one there even knows how to do it. Maybe Trupanion should make sure staff is trained or something. Basically... there is no consistency and I’m always chasing paperwork. It’s a full time job.
Insurer: Trupanion
By: Prity