Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Horrible experience
My claim was denied and I was given zero explanation other than directed to "read my policy." I am confused, I pay for insurance for my cat to help with vet bills, but it doesn't work when my claims are denied! I would appreciate an explanation as to why my claim was denied. Thanks for nothing, Pet's Best (Pet's Worst).
Insurer: Pets Best
By: Jenny
Excellent hassle-free claims payment
A friend referred us to healthy paws, and we are completely happy with it. Claims are processed and paid rapidly, with no second-guessing the vets. Our dog needed no care above our deductible for a few years after we got her policy, but in the past few months we have unfortunately had to take her to the emergency room twice including a 48-hour stay and to her regular vet for urgent care once. It has been hard, but not having to worry about the expenses has been great.
Insurer: Healthy Paws
By: Ann
I have been paying for the past 3 years and have only gotten around $40 back.
I have been paying for the past 3 years and have only gotten around $40 back. While I'm happy that it indicates that my dog has been pretty healthy, I've had some pretty steep vet bills that haven't been covered. The cost has gone up by quite a bit and now the deductible can only be raised and not lowered...the flexibility had been a real plus.
Insurer: Trupanion
By:
Long delay, but kind and professional.
Although my claim took a very long time to process, the agent was kind to explain to me the reasons for the delay (it was my first claim and my vets are francophones). I was surprised that a few things weren't covered by my policy, but no big deal.
Insurer: Trupanion Canada
By: Juliana
Always helpful I feel supported with my upcoming claims on my 2 dogs .
Always helpful , I feel supported with my upcoming claims on my 2 dogs .
Insurer: Trupanion Canada
By: Teresa
simply the best
first time experience dealing with the claim service and hopefully my last. the only reason i say that is because my dog is not only a part of the family as if he walked on only two legs but is also our best friend and a true companion and therefore hope nothing else will happen that we have to have him taken to the vet for treatment. trupanion was simply the best financial act i have ever considered and would beyond a doubt recommend them to anyone that has a pet
Insurer: Trupanion Canada
By: Joan
While I understand that costs go up I was totally shocked by the 50% increase in premiums this year.
While I understand that costs go up, I was totally shocked by the 50% increase in premiums this year. I have paid into this plan for 8 years and only collected once approx. $300 when I had to take my dog to the emergency from bee stings. I feel like I am having to pay for other dog's ailments even though mine is healthy.
Insurer: Trupanion Canada
By: Ruth
Always have honest results when I have presented claims.
Always have honest results when I have presented claims.
Insurer: Trupanion
By: Paul
I always receive great service and assistance from all the reps I speak with.
I always receive great service and assistance from all the reps I speak with. Thank you. And your promptness in processing claims is super. Thank you.
Insurer: Trupanion
By: Linda
Missing important health coverage
I like Trupanion but it takes quite some time and effort to gather all the documents, scan them, and send them digitally. Also, my dog has severe anxiety and it is not covered under the plan. Ridiculous. My dogs mental health absolutely affects his heart, allergies, nervous system, skin and coat... as well as digestion, when he eats our couch because he is so anxious to be left alone. You need to adjust your basic plan to take into consideration any condition where the animal is taking Rx medication to try and manage the symptoms. Please reconsider your stance. Thank you.
Insurer: Trupanion
By: Maryann