Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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I have had 2 other pet insurance companies with prior dogs and have had issues with each.
I have had 2 other pet insurance companies with prior dogs and have had issues with each. Other than not paying for examinations, Trupanion is amazing and simple. I was reimbursed SO promptly that my head spun!!!
Insurer: Trupanion
By: Mary Ellen
Amazing customer service delay in getting claims seen to but the help makes up for that
Amazing customer service, delay in getting claims seen to, but the help makes up for that
Insurer: Trupanion Canada
By:
More noise in policy than yes's
Our Rogan had a reaction to a tick and flea medication. The vet had to examine him and do blood tests. There was no payment for this . I'm not impressed. Policy is not true medical coverage.i spent 40 years doing claims.The clai process was quick. But the end was not what I expected.
Insurer: Trupanion Canada
By: Paul
The customer service reps are friendly and helpful when I need to call and the new online format of submitting a claim has made the whole process easier and quicker.
The customer service reps are friendly and helpful when I need to call and the new online format of submitting a claim has made the whole process easier and quicker. We have never had an issue with a claim being rejected but our premium has gone up every year for the past 11 years to almost triple the original premium. That said, it's worth the price for our dog's health and if we were to ever have another pet, I wod get pet insurance again.
Insurer: Trupanion Canada
By: Erika
Because she was extremely personable and succinctly explained the reasons some costs were not covered on my bill
Because she was extremely personable and succinctly explained the reasons some costs were not covered on my bill
Insurer: Trupanion
By: Addie
Best all around pet coverage
Best all around pet coverage
Insurer: Trupanion
By: MARY
I read the Trupanion insurance guides carefully before selecting a plan but didn't realize that my emergency costs would be significantly higher: each emergency visit also involves a non-covered exam fee.
I read the Trupanion insurance guides carefully before selecting a plan, but didn't realize that my emergency costs would be significantly higher: each emergency visit also involves a non-covered exam fee. I chose a $200 deductible, thinking that exam fees were for routine preventative care. Instead, I should have planned on ~60% higher costs in the event of an injury. $200 deductible (lifetime, but per-incident) + $125 exam fee (per visit).
Insurer: Trupanion
By: Kyle
Very Happy to Have Trupanion Insurance!
Trupanion has set up a very simple process for submitting claims. The appeals form/process, however, is confusing, thus only a 9 rather than a 10 above. Ines has been Very helpful, patient, kind, and understood my questions.
Insurer: Trupanion
By: Argyris
Will never use another company for Pet Insurance
We've had policies on our dogs for several years now, and have had an extremely positive experience w/HealthyPaws. Most recently, our 11-year-old pup was diagnosed with liver cancer, very unexpectedly. His claims for diagnostics, surgery, and hospitalization were all covered quickly and without a fight. It's a comfort knowing that we found a company that stands behind their policy and allows us to focus on getting and keeping our beloved fur-babies if something unexpected happens.
Insurer: Healthy Paws
By: Monica
Great experience !
Very pleased with the process , the vet sends the claim , I get a very friendly email from trupanion every step of the way and very clear explanation , thanks you !
Insurer: Trupanion Canada
By: Teresa