Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
64,794 total
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Poor Customer Service
Trying to get reimbursed for a claim. They sent 6 emails saying only they need additional information. They contacted my vet multiple times, even though I told them they do not communicate with insurance companies. It took me a month to discover they needed a glucose read. Why they couldn't say that in one of the many emails, we could have resolved this long ago. They put the policyholder through the ringer. I would not recommend.
Insurer: Spot
By: Deanna
Poor Customer Service
Trying to get reimbursed for a claim. They sent 6 emails saying only they need additional information. They contacted my vet multiple times, even though I told them they do not communicate with insurance companies. It took me a month to discover they needed a glucose read. Why they couldn't say that in one of the many emails, we could have resolved this long ago. They put the policyholder through the ringer. I would not recommend.
Insurer: Spot Canada
By: Deanna
Great customer service
Healthy Paws has been an excellent insurance company to work with! It was such a relief to know that we had pet insurance when our dog needed to have a total ear ablation. Customer support was a delight; they were responsive and communicated where were were in the claims process every step of the way. I definitely recommend Healthy Paws, not only for the attention to the customer, but for the peace of mind of working with them!
Insurer: Healthy Paws
By: Caroline
The most reliable and easy to use claim form it amazing. I will never use any other Pet Insurer!
They take the worry out of caring for your pet. If they have an accident or illness, knowing I will be partially reimbursed, takes the guess work out of, should I bring him or not. Easy to understand Claim Form, great Customer Service and great value.
Insurer: Pets Best
By: Crystal
Total disappointment.
Your claim approval is dishonest!! You are only paying 35% of the vet costs. You have disallowed 65% of my claim. You do not hesitate to continue raising premiums (I am now paying more than 1200.00 per year) but when it comes to legitimate claims you refuse to pay out. You ask if I would recommend this company. I assure you that I will do all in my power to discourage anyone considering Trupanion. It will not be difficult to convince anyone considering Trupanion once I show them that you only pay off 35% on claims. I will be posting my thoughts on any social media that I can.
Insurer: Trupanion
By: William
HealthyPaws is life saving
Healthy paws has saved our lives when it comes to providing care for our dog. Milo has gotten sick a couple of times and has allergies that require expensive fixes and healthy paws makes it possible for him to receive all that, and we don’t have to worry about finances while he gets the best care
Insurer: Healthy Paws
By: Alexis
Claim processing time is not as advertized
We decided to go with Spot based on the reviews we read and the advertised quick claim processing that stated 48-72 hrs. We adopted a new aussie puppy and we went with both the pet insurance and the wellness plan. I submitted all the paperwork we received from the breeders vet and then took the puppy to the vet after signing up. It was a first vet visit for us so the usual (exam, shots etc). The total cost was $213. I submitted all the paperwork to SPOT and got an instant message saying that due to high volume of claims at this time yadda yadda it could take longer than expected etc. Ok that's fine but keep in mind this is not what they advertised and is not what I would think anyone would consider quick claims. It has now been 8 working days and there has been no status change on my account. Just says processing... Banfield may not have been perfect but at least the discounts for wellness was immediate, taken off the cost at the time you paid not reimbursed like this. I will update my review if and when it pays but so far the experience hasn't met the standards I was expecting based on the reviews.
Insurer: Spot Canada
By: Jason
Claim processing time is not as advertized
We decided to go with Spot based on the reviews we read and the advertised quick claim processing that stated 48-72 hrs. We adopted a new aussie puppy and we went with both the pet insurance and the wellness plan. I submitted all the paperwork we received from the breeders vet and then took the puppy to the vet after signing up. It was a first vet visit for us so the usual (exam, shots etc). The total cost was $213. I submitted all the paperwork to SPOT and got an instant message saying that due to high volume of claims at this time yadda yadda it could take longer than expected etc. Ok that's fine but keep in mind this is not what they advertised and is not what I would think anyone would consider quick claims. It has now been 8 working days and there has been no status change on my account. Just says processing... Banfield may not have been perfect but at least the discounts for wellness was immediate, taken off the cost at the time you paid not reimbursed like this. I will update my review if and when it pays but so far the experience hasn't met the standards I was expecting based on the reviews.
Insurer: Spot
By: Jason