Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Good coverage, speedy claims processing.
I'm quite pleased with Healthy Paws. The only reason I didn't give them a 10 overall is because they don't cover exams. My cat recently had an illness that required quite a number of tests, 3 vet visits and extensive treatment. Claims were simple to file. Healthy Paws updated me on claim status and processed claims within a few days. They covered all but exams minus the deductible at 80%. I had no worries about "reasonable and customary charges." The customer service rep I exchanged emails with asked how my cat was doing several times,
Insurer: Healthy Paws
By: Debbie
Amazing service Trupanion
Trupanion has been our Aiya's life saver. Never a problem with our claims. They have been excellent since day one
Insurer: Trupanion
By: Arlene
Avoid this insurance
I would avoid this insurance. First they want all office records from every vet every visited. They tell afer you sign up and process the first claim. They also have denied every claim we submitted for one reason or another. They are also quite expensive.
Insurer: Trupanion Canada
By: Joseph
Always there to help with any question I have. Torra was a big help today-
I have had this insurance since 2006 when I had 1 pup- Now I have three pups and I am confident they are well taken care of with ASPCA. I never had a problem with a claim and always got reimbersed in a short time.
Insurer: ASPCA
By: Joanne
I'm so happy I went with Trupanion!
I got a 30 day trial Trupanion policy with a kitten. After talking to a Trupanion representative I opted to switch my older cat to Trupanion as well. I have been beyond pleased with the customer service as well as the reimbursement for services. I now have 3 cats insured with Trupanion. 2 of my boys have had some significant health issues as well as ER visits, why does everything seem to happen on the weekends or after hours? I can't emphasize enough how convenient and FAST the reimbursement has been. I have actually received reimbursement as soon as the next day! I've contacted customer service and must say I have never had to wait on the line for a REAL person to talk to. They have always been helpful and pleasant. I recommend Trupanion to my friends and family as well. Like I said earlier, I have used the insurance for 2 of my boys. I hope I never have to use it for the other one but I know if I do Trupanion will be there!
Insurer: Trupanion
By: Patti
Excellent plan and Customer Service
I am very pleased with the coverage and customer service at Pets Plus Us. My dog had a seizure so I took him into the Pet hospital. Although they didn’t direct bill I was able to have everything submitted and be reimbursed in the time before my credit card bill came. I was very impressed with the customer service as I had many decisions to make for my dogs treatment ( it was recommended I get an MRI) so I was told about the pre-approval process that was available, although the agent was pretty sure my plan would cover it they gave me peace of mind by doing the pre-approval process first. The only thing that concerned me was that my policy was up for renewal in January ( I submitted my claim in late November) so I was expecting a slight increase but my monthly payments did go up almost $25 a month which was a bit surprising. I have never claimed before so I don’t know if that was due to my claim or not.
Insurer: Pets Plus Us
By: Shannon
Very Easy Claim Process
I have been pleased with Healthy Paws. The enrollment process was very easy. Our cat had respiratory issues that required several vet visits, x-rays, blood tests & pharmaceuticals. The claims process was simple using the app. Healthy Paws needed all of her medical records to process the claims so getting that info sent over from both vets offices delayed the initial payment. Once they received the records, the claims were processed right away & money deposited to my designated account. The follow up visit claims were processed right away as they only needed the new notes. I wish I had gotten this insurance on my dog when he was a puppy. I have learned my lesson. I will add new pets to this policy as they come home.
Insurer: Healthy Paws
By: Jas
Investigating my claim
At this time I have only submitted one claim to Trupanion. So, I’m on the fence right now as to whether not I’m going to keep them. After submitting the claim they immediately denied it and stated that they do not cover the initial appointment and they do not cover diagnostics. I contacted them by phone and was told they do cover diagnostics! As far as not covering the initial appointment how would I find out what the issue is with my dog if I don’t have an initial appointment... they then sent me emails stating that they were investigating the claim to make sure that it wasn’t an existing claim. After contacting them on the phone 2 times, answering all of their questions and sending all the same information to them and explaining the situation to them and then repeatedly telling me that they were going to investigate the claim, making me feel like a liar! So, I am on the fence and deciding whether or not I’m going to continue with them and allowing them to take money out of my account every month or just put the money aside for my dog issue.
Insurer: Trupanion
By:
You guys will find every excuse in the book to not cover a $2000 medical bill but will gladly accept my $73 monthly payment.
You guys will find every excuse in the book to not cover a $2000 medical bill but will gladly accept my $73 monthly payment. You guys are quite useless
Insurer: Trupanion
By:
Thank You
Shadow is dog #6. Lost 4. I’ve learned the hard way the importance of pet insurance. PetsBest has come to my rescue twice. Had medical emergencies with Shadow, but I didn’t completely panic because I knew she was covered and the financial burden wouldn’t be as hard. Wish I had it for my other dogs, but like I said lesson learned. Claim submission is so easy. Reimbursement is fast. Thank you PetsBest. I know I can get her the care she needs when she needs it.
Insurer: Pets Best
By: Luz