Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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WARNING : Worst Insurance experience
I’ve been an embrace customer for years. When I’ve submitted claims that we’re not covered, the response was quick and done in a timely matter. The latest claims, which we feel were perfectly in line with our coverage, and should hav been accepted are now still being questioned, 3 months after submitting. We’ve been on the phone numerous times, on hold for hours, and only to hear simple complaints that we expect an insurance company to be able to perform themselves. They claim that our vet has not given them all the info they need, but when we talk to the vet it’s a different story. At first we thought it was the Vet’s fault, but having gone to multiple vets, we are now seeing the same excuse. I warn you not to purchase this pet insurance policy, as poor business practice should not be rewarded.
Insurer: Embrace
By: Joel
Pleased & relieved
After a sad and expensive experience with a previous puppy , I decided skeptically to try Trupanion. At the start, the folks at Trupanion were helpful and courteous. A few months passed. Then it happened. My new pup ate, not one, not two, but three socks. The third sock required surgery, a couple overnights at the Vet and $$. Afterwards, I brought him home, filed my claim and waited hopefully for a result which brought tears to my eyes when I received it. As I said, at the start Trupanion was helpful and courteous. Well, add ‘a blessing’ to that description. They were available 24/7 for my questions & except for the examination fee, which I knew they did not pay, they covered everything else. I was beyond pleased, so relieved and able to focus on my pup instead of the bills. Thank you Trupanion for the excellent service & laying my skepticism to rest. Pup thanks you too!!
Insurer: Trupanion
By: Robin
Peace of kind
'It could be a ruptured disc." The only word I recall from the ER vet who called us, as we waiting in our car outside the emergency vet hospital. We accepted her diagnosis and approved our pup to stay overnight to be transferred to the vet neurologist the next day for and MRI and possible surgery. We immediately called Trupanion and spoke with Ari who out us at ease and clearly outlined next steps. Two days later we were able to pick up our pup from the neurologist, without surgery being necessary. I submitted the claim the next morning. I immediately received a confirmation email with details on what to expect. Within 48 hours our claim was processed and included concise details regarding the claim. Overall having Trupanion made the decision for care much easier knowing we had piece of mind for the coverage. The ER vet even asked if we had pet insurance and when we told her we had Trupanion she said 'Excellent, they are the good insurance!'.
Insurer: Trupanion
By: Heather
Recommend to everyone
Love Healthy Pets! They’re coverage is amazing (you have to pay for all wellness visits which isn’t a bad thing, keeps you responsible for the well-being of your pet). I purchased the pet insurance after I rescued my dog and I was fortunate to not need until this year and it was the easiest and most stress free experience.
Insurer: Healthy Paws
By: Ashley
Great new app for Trupanion
The new app is great. So easy to use and my claims were processed quickly.
Insurer: Trupanion
By:
Great Pet Insurance
The process was quick and easy. The re-imbursement was also quick. I just wish I could understand what charges were covered and what wasn't and the deductibles applied.
Insurer: Trupanion
By:
Mostly, Trupanion, is a Good company
It seems to take longer than necessary to review claims that are basically an ongoing claim and longer to get a check out when finally finished. I would do a direct deposit but apparently you can only use one acct for your pet. My husband uses an account to pay for the monthly premium and I want to use a different acct for deposits but the site will not allow for it.
Insurer: Trupanion
By:
My first experience with trupanion.
Even though I did not receive any payment due to the bill amount minus the office call did not exceed my deductible. I was very impressed with the speed That the claim was processed.
Insurer: Trupanion
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