Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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They need to hire more help.
Claim process is often take longer than it takes me to get my credit card bill. There are long waits when you call in. And the mobile app does not work very good on my iPhone 6.
Insurer: Pets Best
By: Chris
Quick and easy claims processing; honest and straightforward
Very prompt and straightforward claims processing, and great communications. Helpful app - do it all from your smart phone.
Insurer: Healthy Paws
By: Jeremy
Buyer be aware - Premiums Increase Yearly
I purchased a policy through Trupanion for my 2 dogs. They do raise their premiums yearly. Trupanion promise: “Once enrolled, pets stay insured regardless of age and coverage will not change.” Coverage won’t change but your premiums will increase. Buyer be aware.
Insurer: Trupanion
By: H
bad customer service
Our dog came down with an eye condition that my vet felt was an auto immune disorder this was after we bought the insurance the insurance company requested the dogs medical records to ensure it was not pre-existing which I completely understand however my vet tried sending over the information twice by fax and showed me the fax confirmation pages and they kept continuing to claim they didn’t get it so my vet gave me the records I scanned and uploaded them to the claim and they still denied it saying they never got them very frustrating and when you try to call to get an answer you’re on at least a 45 minute wait no vets office that I am aware of can sit on the phone for 45 minutes trying to get through to somebody
Insurer: Pets Best
By: Teah
Pets Worst
They will deny most everything as pre-existing which I clearly don't agree with and they offer no evidence. Example - my dog was recently treated for a UTI, denied claim stating it was pre-existing. ? Really, his 1st every UTI was pre-existing. Thanks Pets Worst.
Insurer: Pets Best
By: Lisa
Disappointed
Very disappointed on coverage.
Insurer: Trupanion
By: Richard
They did what they said.
I don`t write reviews often, but this company stood behind their claims policy and covered my pooch when he injured a leg. Saying that, I will renew policy for next year. I purchased an accident only policy.
Insurer: ASPCA
By: John
Fast efficient processing of claims
Claims have always been processed in a timely manner. Trupanion updates you as the claim is process. Appreciate the fact that my vet can send the claim in directly.
Insurer: Trupanion Canada
By: Brent
Friendly & informative customer service
Your rep was so friendly and accommodating! He examined my policy and made sure that I had the coverage prior to a procedure; and also gave guidance on how to categorize it for future reference.
Insurer: Trupanion
By:
Reliably helpful
My most recent experience filing a claim, like all of my others, has been easy and quick, and I am very grateful to have chosen Trupanion when my cats were kittens so long ago. Thank you for always covering what you promise to cover. I appreciate being able to count on you when things go wrong with my pets.
Insurer: Trupanion
By: