Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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do not stand behind their policy
was told they would pay for prescription food and prebiotic. the did for a short period then denied. our vet says he will always be sick without it.
Insurer: Hartville
By: Dennis
Healthy Paws - best policy for dog owners!
I would highly recommend Healthy Paws to any pet owner. It is a crystal clear policy where you know what is covered and not. Most recently, my pup Miles was diagnosed with a malignant mast cell tumor on his left hind leg. As you can imagine there was cytology, ultrasounds, meds...and then an amputation to ensure a best outcome for his future. From filing claims to providing medical records to status updates, Healthy Paws provided top-notch customer service - and beyond. Tyson + Wagner inquired about Miles and asked how he was doing. As a customer of more than 5 years, I can say that it's a great company who cares about your furry loved ones.
Insurer: Healthy Paws
By: Nancy
Any possible rationale is a great reason to deny a claim
It's coming up on a year of having Pets Best coverage for our dogs and we will not be renewing. Pets Best seems to delight in going out of their way to deny claims for the absolute flimsiest reasons. It's basically impossible to appeal their wild logic. For example, claims have been denied for "lack of detail" even when the veterinary surgery has forwarded them copious notes. They also seem to regard any prior condition as a reason to deny a claim, for example one dog has a few allergies that he receives medication for, but one day he developed a massive, infected, sudden and emergent rash on his tummy, which was clearly not related to his digestive allergies. Claim denied. Overall, we don't submit many claims but right now on the small number we have submitted -- for treatment that SHOULD be covered -- about 3/4 of them are denied for some spurious reason or another.
Insurer: Pets Best
By: Chris
Easy and honest
I never bought insurance before because I had older pets. We took in a stay during covid who was 2 years old so on a whim I bought insurance. He turned out to have a health issue that required expensive surgery. They didn't care that I was a new client. I asked if it was covered. They said yes. And they covered it. Simple. No fighting with anyone. No problems. My pet is amazingly better after the procedure.
Insurer: Healthy Paws
By: Randi
What would this insurance actually cover?
My coverage states illness, accident, cancer, includes chronic conditions. My dog needed full bracychephalic surgery and none of it was covered. I indicated that this condition was causing an illness and it is a well known chronic condition. No explanation was offered of the denial, it looked like a copy and paste. I actually will be cancelling.
Insurer: Pets Best
By: Karen
Always the best experience.
Always easy and quick to claim. A few times an error has been made but it’s rectified quickly. I always recommend Trupanion to everyone with a furry friend. Also Star is amazing.
Insurer: Trupanion Canada
By:
Can always count on Trupanion!!
I have been recommending Trupanion to friends, colleagues and people I've never met (on Facebook, for example). The processing of our claims always happens quickly and without issue. We could not be more pleased.
Insurer: Trupanion Canada
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Tried, Trusted and True...Trupanion
Trupanion has been very professional and responsive to our claims, and has positively confirmed my decision to go with Trupanion for our dog.
Insurer: Trupanion Canada
By:
So far we are very pleased!
Trupanion has come through and processed claims quickly and efficiently,
Insurer: Trupanion Canada
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