Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Completely unprofessional
Submitted a claim on January 18th for my dog that had developed a mucocele and a spleen mass. The entire claim was over $4000.00. My claim was opened and closed 3 consecutive times declaring that they had not received proper information. This was completely untrue. I had been checking my app daily for progress and responded each time I saw a change in the status of my claim. I submitted and resubmitted vet info to them 5 times throughout this process. Each time placing phone calls to representatives and being placed on hold for a minimum of 43 minutes and a maximum of 72 minutes. I spoke to multiple reps and each one apologizing about the confusion, assuring me it would be taken care of. Now on April 3, almost 4 months later, I receive an email saying they will cover $52.40 and the rest was not covered because of possible “pre-existing symptoms”. Completely untrue and unacceptable! Time to lawyer up!
Insurer: Pets Best
By: Lezley
The Best Pet insurance
I'm sure there are a number of pet insurances out there, but Embrace quickly processes their claims and makes the payment as quickly as possible - for both wellness and other medical claims. Their service is easy to use and they provide you with updated forms each year you continue with them. I plan to stay with them for a good, long time. They are the best pet insurance to me!
Insurer: Embrace
By: Steven
Just what we needed exactly when we needed it
We got an 8 week old tricolor corgi puppy in February. After his first vet visit, Trupanion was recommended and we started a policy. Not one week later we had to take him to the hospital and then to many other vets for additional tests and screenings related to the condition. Trupanion covered almost all the costs after our deductible. Very very helpful. At no point did we have to have that conversation about whether or not we could keep our new puppy like what could have happened due to the high costs.
Insurer: Trupanion
By: Kat
Easy and fast claim experience.
Very easy claim process. No surprises. I am very happy with the experience. I just hope my premiums don't increase because of the claim. Our dog most likely picked up the infection from his Doggy Daycare location. The owner said there were other dogs affected the same way.
Insurer: Trupanion
By:
Trupanion will always be there.
Thank you so much for being there for me. Have only used you twice in seven years but you came ;through each time. Would recommend you to everyone who has a pet.
Insurer: Trupanion
By:
Worth it
Trupanion quickly and easily set up my pre approval when I needed to get TPLO surgery for my dog... both times
Insurer: Trupanion
By:
Service so far is great but haven't had a claim yet.
Service so far is great but haven't had a claim yet. Marked at 7 as I feel the coverage may be cost prohibitive for some.
Insurer: Trupanion Canada
By:
Good coverage and professional efficient customer service
Good coverage and professional, efficient customer service
Insurer: Trupanion
By: