Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Takes forever and then they close it stating they have no records when they do.
I have 2 dogs on the policy the first claim was easy. The second one took forever over a month then they disapproved stating they needed medical records when I called and confirmed several times that they need nothing. They NEVER responded to email on the customer service tab. I had to wait on the phone for ever each time I called in.
Insurer: Healthy Paws
By: Nicole
Excellent personalized service!
I highly recommend this insurance company. I shopped around for the best coverage for the money and I am happy to day that Healthy Paws Has exceeded my expectations in putting a personal touch on claims handling and all communications. Thank you Healthy Paws!
Insurer: Healthy Paws
By: Georgia
Buying Healthy Paws insurance was one of my best decisions ever.
Signing up with Healthy Paws has been one of the best decisions that I’ve ever made. They are great! I’ve had 7 dogs during my adult life and I have spent many thousands of dollars, often for unexpected and non-routine costs. For my newest dog, Sparky, I decided to try pet insurance and I liked the rates and terms of Healthy Paws the most. Unfortunately, Sparky has had ACL muscle tears for both of his rear legs about one year apart. Each surgery and related appointments costed around $5,000. A year or two ago, Sparky also needed stitches after being attacked by a large neighbor dog. For each of these unexpected costs, I submitted claims to Healthy Paws and they very quickly processed and paid them. Sparky had his most recent ACL surgery last week and I received a reimbursement for the majority of the costs within a couple days after I uploaded the invoice. Also, all that I had to do was easily upload the invoice. No other information or communications were needed. It couldn’t have been easier. I couldn’t recommend Healthy Paws any more than I do! They are great!
Insurer: Healthy Paws
By: Rob
I always have great customer service and filing claims is very easy!
I always have great customer service, and filing claims is very easy!
Insurer: Trupanion
By:
I was upset that I was not able to add the Acupuncture Rider to my policy.
I was upset that I was not able to add the Acupuncture Rider to my policy. It was stated that an email was sent in December giving us 30 days to add the rider. I do not remember seeing an email, period. But I receive over 400 emails a day and could have very easily missed it. I’m very disappointed we were only given one chance to add the rider, especially to long lime customers such as our family
Insurer: Trupanion
By:
If you have a dog you need Trupanion
I wish all insurance companies worked like Trupanion. I have two pets that are insured and I have NEVER had one problem with a claim. Trupanion responds quickly too. I tell everyone I know that has a pet that they need Trupanion.
Insurer: Trupanion
By:
Jason was professional patient knowledgeable.
Jason was professional, patient, knowledgeable. In addition he went above and beyond to assist me with 2 claims submitted for preapproval and other claims.
Insurer: Trupanion
By:
Excellent and efficient sign-up process --
Process was very efficient.
Insurer: Trupanion
By:
They made it so easy and hassle free to submit a claim… and they were partnered with the animal hospital so we didn’t have to worry about paying the bills up front and then being reimbursed which was amazing.
They made it so easy and hassle free to submit a claim… and they were partnered with the animal hospital so we didn’t have to worry about paying the bills up front and then being reimbursed, which was amazing. Every representative I spoke to was kind and helpful.
Insurer: Trupanion
By: