Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Very easy and responsive claims processing
I have had Healthy Paws pet insurance from the day I brought my dog home. I researched all of the pet insurance companies and found Healthy Paws reviews to be the best. I really liked that there was only one annual deductible and no other caps on diagnoses or total amount of claims. Still, I was hoping that I would never need them. Unfortunately, I did ... several times over the last 6 years, most recently when my dog was diagnosed with a horrible eye disease. Every time I submitted a claim, Healthy Paws processed it quickly and easily. Given the enormous stress of my dog's illness, the last thing I needed was to have to fight with an insurance company. That was not the case with Healthy Paws. And, they followed up asking how my dog was doing. Excellent company with excellent customer service.
Insurer: Healthy Paws
By: Joe
SO happy with this insurance!
When our little rescue girl, Bambi, came to live with us, I knew I wanted to get health insurance for her. I spent several hours researching companies & policies. I decided on HealthyPaws because they offered coverage for non-tradiional treatments as well as conventional ones, and they use part of their profits to support animal shelters. In the almost 4 years since taking out the insurance, HealthyPaws has been terrific. They are responsive to inquiries & reimbursement is very quick, usually within a week of the claim being submitted. The app is easy to use & the web site offers a very complete & up-to-date picture of the history of my girl's treatment submissions. I have no hesitation in recommending HealthyPaws to anyone looking for insurance for their pets & have recommended them to several friends, all of whom are just as happy as I am with their coverage & service! Thanks HealthyPaws for helping me take good care of Bambi!
Insurer: Healthy Paws
By: Ellen
Trupanion Rocks!
Trupanion has been absolutely wonderful. I highly recommend this insurance. They are very quick with their payments. I’ve had them almost 9 years and have never had a problem. Do yourself a favor and get Trupanion.
Insurer: Trupanion
By: Peggy
Poor Communication, Poor Claims Coverage
Extremely poor communication. Would just send rejected claim after rejected claim, leaving 14k from an extended sitting in limbo for months before rejecting a claim. I would have to call weekly (waiting 1-3 hrs on hold on their phone line because there is no email or chat communication...) and then go through 3-4 reps to get the status of my claim(s) and argue myself why the extensive evidence provided by my vet for my cat's medical records. I have paid over $50 per cat per month and honestly have had less than $400 of over $20k of claims covered over the years. My visit with the vet prior to the insurance kicking in had a complaint of vomiting on the record, which has lead to rejections of health claims ranging from liver infection to (I kid you not) a torn claw. I know you have to fight insurance frequently to get coverage but even the process to get a claim status is extremely time consuming and painful. The app is also very poorly written, buggy and crashes frequently, resulting in duplicate claims or missing information on claims which is another 2-3 hrs of waiting in a phone hold line to fix.
Insurer: Pets Best
By: K
I highly recommend Trupanion
Trupanion has come through for me many times. I submitted my claims and 2 days later I'm paid! I highly recommend them. Having pet insurance gives you peace of mind so that you will never hesitate in getting the best of care for your cherished furbaby.
Insurer: Trupanion
By: Vita
Confusing claim process, poor communication, handlers don't read info provided
Very frustrating attempt at getting a claim submitted. My dog was sick, we took her to the vet. She was diagnosed with a UTI, put on treatment. This was not a preventative visit. I submit the claim to Healthy Paws. They write back asking for my dogs full prior medical history. I get this info from her vets and supply it to the company. Again, they ask for her full history. So I provide it again. This is repeated 3 or 4 times. Eventually, they deny my claim for not providing the information requested. I PROVIDED IT 4 TIMES!!!!! This seems like a scam to steal your premiums and not pay any claims. I asked the company for more info but nothing was provided.
Insurer: Healthy Paws
By: Sam
Five star company
My three year old athletic lab had sudden pain a year ago in her front paw. At first we thought she broke her sesamoid bone(which she did). It turned out that there was an enlarging bone cyst. She had expensive imaging and ultimatley had to have the toe removed. She runs agility and runs with me every morning. Her pain with walking is now gone. Having the peace of mind that she had insurance coverage decreased the stress immensely. Trupanion was so easy to work with. Claim submission was clear and easy. My daughter who is a veterinarian recommended Trupanion. I am so grateful for this company.
Insurer: Trupanion
By: Rebecca
Bc it’s really difficult for me to connect all the same occurrences .
Bc it’s really difficult for me to connect all the same occurrences . Therefore I end up paying too much and have to call and have them review the claim . Other than that , I am completely satisfied !!
Insurer: Trupanion
By:
A positive beginning with Trupanion
Because Jonathan was very good at explaining the coverage with Trupanion. He informed me of exactly what I needed to enroll in the Trupanion Insurance. I didn’t have to wait to speak with someone when I called. My son has this insurance for his dog and he and his wife said the coverage and way claims are handled are great. They also find everyone at Trupanion easy to deal with when they have a question.
Insurer: Trupanion
By: