Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Disgusting customer service and hold times
Took too long to deny claim and longer to deny appeal even though my cat probably would have starved to death without urgent vet care. Each time I would call it was a minimum of a 20 minute hold (longest was 45 minutes) until someone would pick up. Then, the rep could not answer anything at all. I called Sept. 7 to find out about my appeal. The rep had no way of answering. Received denial in the mail on Sept. 13th. It was dated Sept. 6. Why do the reps have no answer? My hold time to cancel my policy was only 4 minutes. They claimed to have hired a bunch of people recently.
Insurer: Pets Best
By: DAVID
Healthy Paws Rocks!
I can't say enough good things about Healthy Paws Pet Insurance! I enrolled my cute puppy, Abbey, in the program as soon as I adopted her, and it was a great decision. Claims are ridiculously easy to file. Seriously, if it takes you longer than 5 minutes to file your claim with Healthy Paws, you're probably doing it wrong. Claims are paid very quickly (one time, it was done on the same day!). Their customer service is outstanding. Abbey recently had a severe bout with pancreatitis. She was hospitalized for one week. We thought we were gonna lose her. But she pulled through (she's a fighter!). When it was over with, we had a bill from the emergency vet hospital for $10,000. Yep, $10K. I filed my claim with Healthy Paws in 5 minutes, and within 5 business days I received a reimbursement of $7,500 direct deposited in my bank account! They paid 80% of Abbey's $10K vet bill, with absolutely zero questions asked. I hate to think what our choices may have been forced to be if we didn't have Abbey enrolled in Healthy Paws. If you're looking for the absolute top-notch health insurance for your fur baby, Healthy Paws is it!
Insurer: Healthy Paws
By: Gary
Great Service
I submitted my invoice on Sunday , received payment Tuesday morning. Always efficent and helpful.
Insurer: Trupanion
By: Bernice
So thankful for Trupanion
Yesterday was one of the worst days of my life as a pet owner. Dexter's condition changed so quickly and I was dealing with so much stress and emotion. I received excellent and fast care from my vet, but knowing that Trupanion had my back too left me with one less thing to worry about. Direct billing isn't an option at my clinic, but the efficiency in which you processed my claim is astounding. Thank you for your kind message and thank you for being there for me and Dexter. I made sure Dexter got some extra loving for you <3 Keep up the awesome work.
Insurer: Trupanion Canada
By: Ruth
Benjamin’s Mom
I already recommended Trupanion to many. Excellent experience from the representative I spoke with regarding the accident with my pup to the online database (so easy) to the payouts. Communication response was quick and clear during the entire process.
Insurer: Trupanion
By:
Not paying.
My claim was not approved when there was no previous diagnosis.
Insurer: Trupanion
By:
Great Service
Since I purchased my Trupanion plan I have always had a very pleasant experience. All of their customer service agents have been great and the claim process in quick and easy.
Insurer: Trupanion
By:
Thankful for Trupanion
Trupanion is quick, fair, and efficient. They cover what they say they will cover and process your claim quickly. My pet insurance has paid for itself many times!
Insurer: Trupanion
By:
Difficult
Way too difficult to submit a first claim. Very disappointed
Insurer: Trupanion
By:
I wish Trupanion could help with cost of medical exams and dental however today they pre approved my dachshund’s back surgery so I’m super grateful for the coverage.
I wish Trupanion could help with cost of medical exams and dental, however today they pre approved my dachshund’s back surgery so I’m super grateful for the coverage. The staff is always so kind and sympathetic of what you’re going through. It really helps when going through a hard time with your fur baby. Thanks for your hard work especially in the midst of the pandemic.
Insurer: Trupanion Canada
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