Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Glad I have pet insurance but not sure this is the right one.
I adopted a puppy about 8 months ago. She’s been extra high maintenance (parasites, heart surgery, several instances of diarrhea). I’ve been grateful for the pet insurance because we’ve already spent thousands of dollars on vet care for this dog. Unfortunately, the process to get reimbursement from healthy paws is frustrating. One minor irritation: you can only take pictures of the invoice to submit a claim on the app. You cannot attached documents or pictures. You have to use the camera to take a picture of a paper invoice. None of my vets use paper invoices; they are all electronic so it would be much more convenient if the app had the capability to upload photos or docs. My main problem with the process, though, is that they make little to no efforts to let you know that your claim is not being processed because they’re missing something. The result of this is that I’ve waited for 10 business days before reaching out to customer service, sometimes several times by email and phone, only to find out that my claim wasn’t being processed. Thus it takes several weeks to get reimbursed. Also, they do not offer pre-authorization so if you are going in for an expensive procedure (heart surgery) and want to be absolutely sure of your terms of coverage, good luck.
Insurer: Healthy Paws
By: KC
Great service for my lets
Our 2 cats and 1 dog are insured with Healthy Paws. The dog recently had an injury to her tail and Healthy Paws has helped us going through surgery and recovery with ease.
Insurer: Healthy Paws
By: Anna
Excellent pet insurance
I've had Healthy Paws insurance for my Boston since the first week I adopted her, back in 2018. Not only is the customer service fast and helpful, having this insurance for my dog has saved me literal thousands. I am incredibly grateful to have Healthy Paws pet insurance for her! It's such a relief knowing that I'm financially covered if the worst case scenario happens (and it's happened twice now). I'd much rather spend the time caring for Sophie than worrying about how I'm going to afford the bill. I cannot recommend Healthy Paws enough.
Insurer: Healthy Paws
By: Amanda
Trupanion is the best pet insurance imaginable!
I have had multiple dogs for over thirty years but had never had pet insurance. The breeder of my current cavalier suggested Trupanion, and I took it out when I got home. I never imagined that I would need it, but Nicky required elbow surgery for correction of IOHC, and Trupanion provided excellent coverage and very prompt payment. Their customer service also truly provides service and is easily accessed for questions. I wouldn't consider getting a dog in the future without having Trupanion coverage. Thank you, Trupanion.
Insurer: Trupanion
By: Synda
Great Insurance
Pets Best has affordable insurance rates if you get it it as a puppy, claims handling and processing as well as customer service is great so far. Had this insurance for over a year, and has been beneficial to have from well visit/shots/spay, I still save money with this.
Insurer: Pets Best
By: Jennifer
Expensive Mystery Ailment Paid For
Our normally social and affectionate 6 year old Poodle was behaving beyond strangely. Hiding, trembling, squealing at the touch. After 2 days we were extremely concerned that there was some undetectable injury, bite, or infection that could have serious health implications. We took her to an emergent veterinary hospital where a physical exam showed no trauma or obvious signs of infection. Tests run by her regular doctor also revealed a dog in perfect health. After a few days, she returned to normal and we all concluded that the episode was a post traumatic, emotional reaction to something that happened to her which we didn't see, but which nonetheless affected her deeply. By the end of the week we had our dog back and several hundred dollars in medical bills, which Pets Best reimbursed. Our story couldn't have ended better and is proof positive that insurance is well worth the investment. Thanks to you all.
Insurer: Pets Best
By: DANIEL B
Fancy and I really appreciate Trupanian
Fancy has been having a sick spell for a few months. Trupanion has been a blessing with assisting with testing and medication. We could not have done it without Trupanion. I don't know what we would have done otherwise.
Insurer: Trupanion
By: Lyland
They were quick easy to deal with compassionate and very adequate with reimbursement for Teddy's surgery
Here is the comment I left the company after they inquired about Teddy's recovery from his surgery: Thanks so much for your interest in Teddy!! Teddy is doing very well after needing a miracle surgery to save him! We though it was going to be a routine visit for some constipation and other "rear end issues" but my wife called me hysterical saying he has Bloat and that an emergency surgery was needed and that it wasn't looking very good. Thankfully, our vet Dr. was able to perform a successful surgery and although he was in pretty bad shape the first few days he has shown great improvement and looks to be passed all his problems!! I want to thank your company for the quick and very adequate reimbursement for Teddy's medical costs! It has been a Godsend. I will totally recommend your company to any pet owner I know!! Thanks so much for everything and stay well!!! Sincerely, Michael Schweller
Insurer: Healthy Paws
By: Michael
Consistently Great protection and Great Service.
Consistently Great protection and Great Service. I have protected my cats with Trupanion since 2014. There have been various Life events related to my cats over the years from Dental Issues, operations, MRI's, etc. and each time something happens I'm so grateful that I have Trupanion Coverage and the ease of process and service they provide that gets me and my pets through whatever comes the way. I am a Big Fan of Trupanion and very highly reccommend them.
Insurer: Trupanion
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