Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Not a good insurance company
This company is one of the worst insurance companies I have worked. They do not try to help, their goal is to get out of paying claims. When they do pay the are extremely slow! Submitting or updating a claim is difficult, it seems they don’t want you to put in all the information so they can take longer to process. I moved two of my pets to ManyPets, they are great. Unfortunately on pet has preexisting conditions covered by another company so for now I will keep her this company, at least this year
Insurer: Pets Best
By: MJ
Examination fees not being covered is big downfall for Trupanion
The people I spoke with were great - from the person I signed up with to the person who helped me put in my 1st (and last) claim. The ease of submitting the claim was great. However, they do not cover the exam fee. That was a complete surprise. I suppose I should've read the print better - but also, no one pointed it out and this is my first experience with a pet and pet insurance. I don't understand how the exam part of the whole procedure can be left out of the coverage? There can be no diagnosis/treatment/recovery without first being examined. For example: My first claim was over $1300 - which included exam fees, x-rays, and finally antibiotics. After they remove taxes (again, I don't understand how they can just not cover that, I paid it), the vet fee, and the deductible, they ended up reimbursing only 40% of the total cost. I find the lack of coverage of the exam fees a dishonesty and misrepresentation on their part. They claim to cover "90% of actual veterinary costs" without actually covering the cost of the veterinarian? I know the small print is there, but I truly believe the larger print affirmations are a complete misrepresentation. The exam is the basis of the whole treatment. Due to this, I will be canceling my policy as soon as I find a new insurer.
Insurer: Trupanion Canada
By: Darlene
Great experience!
Great experience! Staff at LSAH submitted the claim automatically! I forgot about it!
Insurer: Trupanion
By:
Having pet insurance gives me peace of mind.
Having pet insurance gives me peace of mind. I made my first claim yesterday. My questions were answered, and I was pleased the process was so easy.
Insurer: Trupanion
By:
The deductible makes it hard to get $
I didn’t receive any compensation from this claim due to the deductible.
Insurer: Trupanion Canada
By:
Fantastic Pet Insurance!
It was super easy to submit the claim online and the response time was done with such speed!
Insurer: Trupanion Canada
By:
Trupanion is always very prompt in processing claims and reimbursement of funds
Trupanion is always very prompt in processing claims and reimbursement of funds
Insurer: Trupanion Canada
By:
At the time seemed like best policy for the money.
At the time seemed like best policy for the money. Reimbursement is fast and efficient. Customer service excellent . But cost has gone up precipitously in 10 years
Insurer: Trupanion
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