Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Well, they used to be good...
We left another pet insurance company because their claims service slowed considerably. Have with PetsBest for many years and was impressed with policy and service. However, the last few claims we had they slowed considerably in response and handling the claim. I am quite disappointed, I am not sure what has happened there to have things change so much. After waiting some time for a response, I faxed in a request to hear the status of my claim. I did not get a response and then filed a complaint with the state department of insurance. I started shopping with other companies and will change companies at the conclusion of current policies. Too bad, another good company no longer able to serve as they did in the past.
Insurer: Pets Best
By: Kent
You are Lifesavers!
With a week before the holidays my dog became sick and I rushed him to vet. Luckily I had just received a Christmas bonus at work and used it all for my dog which I was glad to use and would do it again, but it left me pretty strapped for funds. I was able to easily submit my claim online and was kept informed about the proceedings. I was literally in tears receiving the email in just a few days that Trupanion was covering the majority of my bill. Thank you - your company is the best. I always recommend you to friends who get new pups.
Insurer: Trupanion
By: Allison
You have made it very easy to file my claims and I appreciate the quick response from the team in processing the claims.
You have made it very easy to file my claims and I appreciate the quick response from the team in processing the claims.
Insurer: Trupanion
By:
Agent (Kat) was really helpful and clarified my concerns.
Agent (Kat) was really helpful and clarified my concerns. My fur baby had a major leg surgery and his surgery cost was more than $7k. Considering end of the year and holidays, it was an unexpected financial stress. Trupanion happily pitched in and claim was approved within a day. It was pleasantly surprising and I was delighted on my decision to setup an insurancy policy for my baby with Trupanion.
Insurer: Trupanion Canada
By:
claim is a last minute decision of mine but the response is faster than i expected.
claim is a last minute decision of mine but the response is faster than i expected. very happy with the result.
Insurer: Trupanion Canada
By:
Claim went through very quickly at the vet and also the estimate for surgery.
Claim went through very quickly at the vet and also the estimate for surgery.
Insurer: Trupanion Canada
By:
Fast efficient claims service
Fast, efficient claims service
Insurer: Trupanion Canada
By:
I did have the claim declined initially as apparently the person who went over it made an error and as well it wasn't linked to a previous claim for the same issue.
I did have the claim declined initially as apparently the person who went over it made an error and, as well, it wasn't linked to a previous claim for the same issue. However the person I spoke to about it was very nice and very helpful, my vet had to call and everything was cleared up and covered. Which was a smoother process than I thought it would be. My only disappointment is that it doesn't cover office visits at all which is usually a big chunk of the bill (in this case $200) but I certainly was happy to have the coverage when I needed it.
Insurer: Trupanion Canada
By:
I ever have to worry about my claim coming through promptly.
I ever have to worry about my claim coming through promptly. Thank you!
Insurer: Trupanion Canada
By:
Just love because my able to go to the vets office to pick up prescriptions and only have to pay my portion because the office submits the claim and minutes later it’s approved!
Just love because my able to go to the vets office to pick up prescriptions and only have to pay my portion because the office submits the claim and minutes later it’s approved! That is such a blessing!
Insurer: Trupanion Canada
By: