Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Great customer service.
Great customer service. Easy to claim vet bills.
Insurer: Trupanion Canada
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I have been with Trupanion for almost 5 years and I have submitted many invoices and never ever have I had a problem with Trupanion.
I have been with Trupanion for almost 5 years and I have submitted many invoices and never ever have I had a problem with Trupanion. This has to be the most amazing insurance company I have ever dealt with. My experience with you is always great
Insurer: Trupanion Canada
By:
Une paix d’esprit facile!
Inscription facile en ligne, prix juste et bonne couverture.
Insurer: Trupanion Canada
By:
Quick review and easy submission of claims and payment.
Quick review and easy submission of claims, and payment. Amazing customer service for any questions.
Insurer: Trupanion Canada
By:
So happy with Trupanion and the immediate care available to our pet when surgery was needed.
So happy with Trupanion and the immediate care available to our pet when surgery was needed. Medication to ease arthritic pain over the last many years since the surgery is still covered by our policy. Our beloved dog is still enjoying a very happy life in her 12th year.
Insurer: Trupanion Canada
By:
Because you guys are always helpful.
Because you guys are always helpful. You’ve covered everything I’ve submitted with no issue and usually it’s processed within 48 hours. A person answers the phone right away every time I call. My only wish is that more vets knew how great you are in my area and would take vet direct pay.
Insurer: Trupanion
By:
It really was a very smooth claim experience.
It really was a very smooth claim experience.
Insurer: Trupanion
By:
We are so pleased with our Trupanion policy for Gus.
We are so pleased with our Trupanion policy for Gus. Making a claim is easy and quick!
Insurer: Trupanion
By:
Wilma has had a rough couple years of on and off illnesses.
Wilma has had a rough couple years of on and off illnesses. Most recently the most serious of all - an ulcer. She needed abnormal exploratory surgery to have it removed. It saved her life, and she is doing wonderful. As always, Trupanion came through with 90% coverage, which was a financial lifesaver for us. We were able to focus on her care, rather than stress about how we were going to pay for it. Trupanion has been an all-around pleasure to deal with. Excellent customer service, the entire claim process is so easy to navigate, and payment turn around is quick.
Insurer: Trupanion
By:
Big fish tries to get over on little fish
***LONG POST ALERT BUT WORTH THE READ*** I had a policy with Embrace for several years. My policy included 80% reimbursement with $300 deductible and covered wellness care also. Last year my dog got sick, vomiting frank blood and I took him to the emergency vet where he was diagnosed with gastric ulcers. I proceeded to take him to his primary vet for follow up and they confirmed the findings of the emergency vet. I gathered all of my documents, bills, and claim form, submitting those to Embrace. Embrace denied my claim citing "pre-existing" due to his kidney disease. I reached out to both the emergency vet and his primary vet to inquire. Both veterinarians confirmed the ulcers were NOT related to the kidney disease. I submitted those letters to Embrace and they still denied my claim. Eager to prove my case, I filed a 1st and 2nd appeal. Embrace submitted for a independent exam in which the examiner stated "the ulcers COULD be related to the kidney disease but could also be related to another disease with similar symptoms." Again they denied me as I argued their position is speculative. Wanna know what I did? I sued them in small claims court and I WON!!! The judge agreed that Embrace's position was speculative and not rooted in facts when two licensed veterinarians confirmed the illness to be unrelated to kidney disease. When I pointed out to the judge that Embrace had also violated their policy provisions, the judge awarded me 3% interest for the past 5 months. So do yourself a favor, SUUUUUUUUE! Insurance companies get over all the time because they know people don't want to spend the money to fight against them. The beauty about this pandemic, your court case can be held from the comfort of your living room. I give them a 3 star because I've had other claims that did not involve potential pre-existing injuries and those claims were paid without a problem. I'm honest & I'm fair.
Insurer: Embrace
By: AISHA