Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Deny Deny Deny
I booked insurance for a piece of mind and clearly I should've just told my self no and gone with a different provider. All Im getting from my claims is deny deny deny deny and Im under unlimited insurance package. Hoping my next claim doesn't get denied, none of my 4 pervious claims have even been applied to my deductible which means at end of year given my pet is in good health I still have to pay. I was better off with Liberty Mutual they actually process claims in a timely manner not wait month and a half to deny you like PetsBest and Liberty Mutual calls you with an explanation as to why it was denied. ALL IN ALL LEARNING EXPERIENCE THANK YOU FOR SHOWING ME WHAT I DONT WANT IN PET INSURANCE.
Insurer: Pets Best
By: Edin
Trupanion is THE BEST!
Trupanion has been wonderful to work with. There is never any question about claims as long as you provide all the necessary documentation. The turnaround on reviewing claims and sending payment is remarkable. My last claim was paid in 2 days and deposited in my bank. Considering the issues my Bernedoodle has had with elbow dysplasia, signing up for Trupanion was my best idea in years. I highly recommend it to anyone considering pet insurance. I also recomment signing up for the Recovery and Complementary Care Rider. It covers laser treatment, accupuncture and PRP treatment and more.
Insurer: Trupanion
By: Donna
Excellent customer service during a very stressful time with my pet.
Excellent customer service during a very stressful time with my pet. Nearly seamless process. Agents I dealt with via telephone and online chat were clearly animal lovers and empathetic to my emotional state when dealing with my pet's injury and subsequent surgery. Once I posted my invoices, I received approval of my claim within 24 hours! I highly recommend insuring your pets with Trupanion.
Insurer: Trupanion
By: Carol
While I do wish the claims process had gone faster I am so thankful that they accepted both of my claims and so far Trupanion has been nothing but amazing to me and my girl Poppy!
While I do wish the claims process had gone faster I am so thankful that they accepted both of my claims and so far Trupanion has been nothing but amazing to me and my girl Poppy!
Insurer: Trupanion
By: Jerica
So grateful to Trupanion!
Helpful staff. Quick reimbursement. I'm so grateful that I have pet insurance for my cat. Thank you!
Insurer: Trupanion Canada
By: Aliya
Best decision ever to get insurance
Trupanion is the best - I always tell people how glad I am to have Trupanion cover my Jack -he is a 12 year old Yorkshire Terrier , and had surgery on both legs - when he was about 3 years old - and with Trupanion we can afford to give Jack the medical care he deserves - Thankyou Trupanion - we are so happy we are with you
Insurer: Trupanion Canada
By: Brenda
Quick service
very quick to process my claim!
Insurer: Trupanion Canada
By: Jasenka
Second Thoughts
I made my first claim and Trupanion is already trying to find a loophole to not pay so I am not sure if I will be keeping it. I figured it was a scam, but wanted to try it.
Insurer: Trupanion
By: Leslie
Not happy initially ok now
I think the deductible should have included the original testing which was over $300. Now I have sending receipts for medications which makes me wonder why I have the insurance
Insurer: Trupanion
By: Sheila
Ok.
Ok. Do you have actual vets read over the records and claims? The two claims that I had to do appeals on were common sense stuff that was missed like who ever was looking at them was not a medical professional ? The claims took forever to process because they were not read by someone who understood them. I work for veterinary emergency group and have always recommended you guys to clients. But if it takes this long to get claims processed and if the average person was to send in what I sent in they may not have the medical background to pickup mistakes
Insurer: Trupanion
By: Sean