Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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There is never a payout - always some reason why they wont
i have had pets best for 5 years now and we have tried a few claims though the years for our pooch. from injuries to cleanings...always a reason for them to decline - not one claim has ever been paid. I am cancelling and finding a new provider, would recommend avoiding them as they are a scam.
Insurer: Pets Best
By: jeff
It is what it is
First issue was during my renewal period I was not able to increase coverage. No one could tell me exactly why that was. Then today on October 3rd calling to speak to a manger about a claim. 1st rep stated, I would not not be able to see what I uploaded because once the claim is closed the documents are removed. I asked for someone that could help me and was told a manager would not be available until tomorrow morning, you will need to submit a new claim. 2nd rep stated the best she can do is have a manager call you back in 48hrs . Finally when I called back selected the option to cancel the policy and then I received a customer rep and requested to make a complaint we only have manager call you back. This is our process. Great so if it is the process then why wasn't it announced when I signed up for the policy . The terms are very clear as to what would or would not be paid so why isn't the lack of management or customer service.
Insurer: Pets Plus Us
By: Lorina
Our young dog generated some large vet bills
Cannot speak highly enough of Trupanion. As mentioned, our young dog started generating some large bills to treat conditions that were not easily identified (lots of tests/meds looking to treat symptoms but not part of a chronic diagnosis). Weird stuff that was expensive. Trupanion has been there exactly as they represented they would be and we are very grateful. Filing a claim is easy and processing time is fast (within 2-3 days on most recent one). Thank you Trupanion.
Insurer: Trupanion
By: Paul
I feel confident in the coverage.
I feel confident in the coverage. Excellent customer service for every inquiry. Good reputation.
Insurer: Trupanion Canada
By: Jennifer
Ligament surgery
My dog had surgery to repair torn ligaments and within 2 days after sending the paperwork the claim was accepted and Trupanion portion fully covered. Iâm impress by the quick response time.
Insurer: Trupanion Canada
By: Susan
Ability to answer questions friendliness coverage and communication with hospital and veterinarian.
Ability to answer questions, friendliness, coverage, and communication with hospital and veterinarian.
Insurer: Trupanion
By: Derian
Trupanion is simply the best
As always, my claim was handled swiftly, and the communications were excellent.
Insurer: Trupanion
By: Rebecca
Very good coverage.
Fast reimbursement for covered charges.
Insurer: Trupanion
By: Paul
I love Trupanian because every question I have is answered immediately and clearly.
I love Trupanian because every question I have is answered immediately and clearly. You are the best coverage for my dog and pay 90% back. Couldnât ask for anything better.
Insurer: Trupanion
By: Robi