Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Very efficient and caring
I don't know how they do it. Their claims process is so efficient, I had my reimbursement before my credit card bill was due. Their claims process is very straightforward, and easy to understand. You have to provide complete medical records from the beginning of ownership of your animal, which your vet should easily be able to provide, and which is required to demonstrate that the current issue was not a preexisting condition. I don't know of a pet insurance that covers preexisting conditions, so this is normal. After that, claims are processed super fast. BUT THAT'S NOT ALL. It is very easy to get through to a claims agent if things get stalled, which in my case they did, because I had to round up records from 3 different practices. No big deal. On-hold times are short, and staff is unbelievably caring. They ask how your pet is doing, knowing they are about to become your therapist for a minute. I can't imagine the stories they hear. I am very grateful for this kindness. It helps more than they can possibly know.
Insurer: Healthy Paws
By: Tina
Highly recommend!
We purchased this policy last year when we adopted our puppy. It is easily the best decision we made for her. The policy is easy to understand, the claim forms are straightforward (altho it helps that our vet submits on our behalf), and the claims are paid quickly. The policy has easily paid for itself in the last year. I researched other companies and the pricing was competitive, but MetLife's deductible was lower than everyone else's and their coverage was better. Highly recommend!
Insurer: MetLife
By: MaryJo
Excellent, Prompt Claim Process
I am very pleased with the less than 24 hour processing of our claim! I will recommend Trupanion to all of my pet owner friends!
Insurer: Trupanion
By: Kathryn
The Best
Micci was a feral cat who found years ago. The vet thought her to be between 4 and 6 at that time. She is the best ever cat and has the best ever insurance with Trupanion. Years ago they paid her thyroid cure and now that she is quite senior they are helping with her diagnosis, medications, and treatments so that she can live well and stay with me a bit longer and be treated by really good veterinarians. I thank God for her and Trupanion for this wonderful little friend.
Insurer: Trupanion
By: Carole
Best ever
Trupanion has and is giving my best ever cat the best ever support imaginable. She was a feral cat when she found me 13 years ago and the vet said she was 4 to 6 then. Trupanion paid for her thyroid treatment years ago. Now that she is quite elderly they are helping her to continue to live well with all her tests and diagnoses and medication. I thank God for her finding me and for Trupanion helping her to stay with me
Insurer: Trupanion
By: Carole
Great customer service.
Great customer service. Pays the claim usually within 3 to 5 days and if they arenât paying, itâs in eligible they explain why I highly recommend Trupanion.
Insurer: Trupanion
By: Susan
Iâve been a little frustrated at I havenât been kept in the loop about a claim I made.
Iâve been a little frustrated at I havenât been kept in the loop about a claim I made. I was the one who had to call and ask about it. Other than that I have been very happy with their customer service.
Insurer: Trupanion
By: Sherry
Thank you Trupanion
If we didnât have trupanion, we simply would not have been able to afford the care my cat required. Trupanion gave her a few extra years of a healthy, happy life. Iâm really grateful for that.
Insurer: Trupanion
By: Emily
Extremely happy with Trupanion coverage
Trupanion is so easy to settle claims. This was our third large claim and had no problems getting the claim processed and paid.
Insurer: Trupanion
By: Julie
Claims are super easy.
Claims have been answered very quickly
Insurer: Trupanion Canada
By: Charleen