Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Pet Insurance Review
We were new dog owners when we got our border collie puppy nearly 4 years ago. The first two years of paying premiums I thought about cancelling it thinking we could just take care of things as we go. Then we had two back to back injuries ...one required an X-ray and the second one was stitches a drain and antibiotics. First injury was from jumping and second injury was accidentally cut on a fence chasing a stick. Both required Animal After hours care and both were under $1000. Easy peasy claims process and check was in the mail back to us. I highly recommend having insurance. Just takes one really bad story to break the bank. I hope not to use my insurance but have peace of mind that it is there if we have that unexpected $4000 situation.
Insurer: Healthy Paws
By: Stacie
Seems to be a joke
Bought puppy and bought insurance. Went for 1st exam and vet heard heart murmur. In Dec. Hope he would out grow it went to get echocardiogram in Feb. Was told i would get zero help due to not waiting another month or jan to get heart checked. Lol i know they in business to male money. But i think hearing heart murmur that a pup can grow out of and waiting more than the 30day waiting period to confirm if there is a heart issue and be told wont cover seems to he a joke. Plus there was zero follow up like i was told. I had to wait and wait and finally call to hear they woupdnt cover. Now this also after i was told in jan that by waiting till 3rd week of Feb that this woupd be covered and i should renew the policy which i did. So seems they tell you what you want to hear to sell a policy till you need to file claim. Canceling policy asap and buyer beware
Insurer: AKC
By: Diesel
Fetchpet Insurance is A Bunch of Crooks!
I submitted a claim for my baby on 2/10/23 w/paid bills attached and his records from the vet.. I was told my claim would be paid in 5-7 days with ACH deposit. Then I was told 15 days. Today, I was told the rest of his records were needed. Fetchpet was sent his med documents with the claim. Now I’m being told I can’t be reimbursed?!! I just cancelled both policies on my two babies and I will NEVER recommend Fetchpet to anyone! I basically paid four months of premiums for NOTHING! because these clowns are not reimbursing me for my baby’s claim I submitted on 2/10/23. Freaking Thieves!!!
Insurer: Fetch
By: Nanlisha
Fetchpet Insurance is A Bunch of Crooks!
I submitted a claim for my baby on 2/10/23 w/paid bills attached and his records from the vet.. I was told my claim would be paid in 5-7 days with ACH deposit. Then I was told 15 days. Today, I was told the rest of his records were needed. Fetchpet was sent his med documents with the claim. Now I’m being told I can’t be reimbursed?!! I just cancelled both policies on my two babies and I will NEVER recommend Fetchpet to anyone! I basically paid four months of premiums for NOTHING! because these clowns are not reimbursing me for my baby’s claim I submitted on 2/10/23. Freaking Thieves!!!
Insurer: Fetch Canada
By: Nanlisha
Best Pet Insurance is Trupanion
I have always been able to count on Trupanion To be there for our dog Bailey and they have always come through for her with immediate care . I would never change or cancel Trupanion has we have had excellent care and support. They are number one in our books
Insurer: Trupanion Canada
By: Karen
Lately claims have been taking too long to process.
Lately claims have been taking too long to process. Those of us on fixed or lower incomes have to pay up front and being out the money for 1-2-3 weeks is a financial hardship. However Alexis the girl I spoke with was very nice and pleasant.
Insurer: Trupanion Canada
By: Christine
Service was very quick.
Service was very quick.Everything was clearly itemized and there were no issues with coverage.Very satisfactory.
Insurer: Trupanion Canada
By: Pamela
Quick responses and reimbursements
HealthyPaws should be considered seriously if you are shopping for insurance for your pet. They have covered everything from vet recommended joint supplements to surgery. They have reimbursed for costs very quickly and hassle free.
Insurer: Healthy Paws
By: Jonathan
Unreliable
I signed up my one rescue - everything is fine. I sign up my second rescue - everything appears okay. I received confirmation that they have received her sign up information, and her insurance would be available within 48 hours. My dog was then injured and required a $3000 surgery. When I went to go view my coverage, her name was no longer on the account. When I called, they said there is nothing they can do and because my dog was not diagnosed with the injury, it will not be covered. I understand that they will not cover pre-existing conditions, but I am disappointed that due to a system error on their end, I cannot be covered now. I do not trust this company, and for this reason I cannot recommend them.
Insurer: Pets Plus Us
By: Kaity
Excellent customer service
Excellent customer service and reimbursement on par with Trupanion. 80% coverage with much more reasonable deductibles and monthly payments. Also, add to the fact there is 24/7 Veterinary assistance line and access to a symptom app.
Insurer: Furkin
By: Andrew