Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Claim submission issue
I asked my vet to submit my invoice for skin allergy treatment and prescription and got a response from Trupanion denying the claim for any infected ear. Not sure in the Vet submitted incorrectly or not.
Insurer: Trupanion
By: John
I have no issues filing claims on one of my dogs with a medical condition.
I have no issues filing claims on one of my dogs with a medical condition. Turnaround time on all claims is consistently fast.
Insurer: Trupanion
By: Mark
Great help and service!
I submit all my invoices for my pupâs visits and Iâm am so happy with the claims service I have had.
Insurer: Trupanion
By: Stacey
My Bella was ran over by a golf cart and had to have surgery.
My Bella, was ran over by a golf cart and had to have surgery. I was so thankful that I had this coverage because I didn't have to worry about the cost of what my little baby needed. Which gave me time to concentrate on taking care of her! Hospital billed straight to Trupanion and the only money I was out was the office visit.
Insurer: Trupanion
By: Donna
Great experience ?? ??
Very easy and simple, and you get your answers the same day. Claim and payout was very fast.
Insurer: Trupanion
By: Kamesa
A little disappointed.
With a 332.00 bill after the 200.00 deduction which I understood, only one of the two medications weee covered. I expected medications to be covered. I received a refund of 18.80. I was disappointed.
Insurer: Trupanion
By: Jill
Easy, friendly, and the difference for having your buddy around for another day
Ironically, I was questioning the value of pet insurance last month. Why was I sending $32 a month away? Then my lovable (and very, very dumb) cat ate 4 feet of string. Intestines blocked, I was looking at $5000+ of vet bills, something I couldn't afford. I made 2 phone calls to Trupanion from the parking lot of the animal hospital, seeking reassurance that the policy would work. Both customer service employees were friendly, informative, and wished my cat the best outcome. Somewhat queasily, I put the bill on my credit card, gearing up for what I expected to be a long negotiation process for the bill (if you've ever fought human medical bills, you know). 36 hours later, my claim was approved. All of it. No negotiation, no fighting whether "bloodwork" is routine or emergency. (Though Trupanion is clear they do not cover "exam fees" - so expect to cover that) The money was direct deposited in my account before my buddy's surgery sedatives wore off. I cannot recommend this insurance company enough. They made a difficult, emotional situation easier, by not having to stress (much) about the financial aspects.
Insurer: Trupanion
By: Libby
Excellent insurance for your pets.
I've had Healthy Paws for my Jack Russell Terrier(JRT) since 2015, basically when he was almost a year old. They have always been fair and processed claims quickly. Their app is very easy to navigate and you can keep track of all your claims even into the future. Recently, Ozzy, my JRT, had a mass growing on his front leg. Removal of the growth and skin grafts are extremely expensive and continuous bandage changes add up. We have spent well over $2k so far and Ozzy is not nearly finished with his care yet. Never, not once, has Healthy Paws given us trouble with our claims. And they even emailed us to inquire on his recovery! What insurance does that?! The level of professionalism and heart this company has is admirable. If you are looking into Pet Insurance, look no further. The premiums are a small cost for peace of mind. No regrets.
Insurer: Healthy Paws
By: Shazeena
Willy's Medical Emergency
Claim was handled very quickly and paid out in 3 days. Very impressed!
Insurer: Trupanion Canada
By: Linda
Speedy Assistance for my Frankie
I found them very responsive and quick throughout the entire claims process for Frankie. Also quick to process payments.
Insurer: Trupanion Canada
By: Ashley