Claim Coverage
Explore detailed reviews about the claims process and coverage provided by pet insurance companies. See how quickly claims are approved, what’s actually covered, and how satisfied pet parents are with reimbursements.
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Affordable, Reliable and Caring
Healthy Paws has seen my dog through two major TPLO surgeries both within 18 months of each other. I would have never been able to afford the surgeries without pet insurance. They processed my claim(s) quickly and even sent me a follow up email to see how my dog was doing. Affordable, reliable and caring.
Insurer: Healthy Paws
By: J
Recommended - easy claims, no fuss, no hassle, great value
Outstanding pet insurance. I researched pet insurers a lot and HealthyPaws came up tops - Once you are setup with them - sometimes take a little longer but only the first time it is soo easy to claim! I have submitted a few claims now and its as easy as uploading the invoice pdf to the site - thats it - they then review whats claimed and whats not and send you the details back - no issues or fuss and clear explanations. My most recent claim was absolutely perfect! My choc lab 'Mavis' had an ACL partial tear and had to have surgery. I submitted the claim on the Friday and the cash was in my account on Monday! The explanation was all complete that day also with clear exact responses of what was covered - and they covered everything that I paid for. I have 80% coverage and had a $110 deductible left and the took that off and covered everything else - Absolutely perfect! Honestly, I will never change from them and cannot recommend them enough - I have actually been offered cheaper insurance through my work and I will not change! I wish my human health insurance was as good!
Insurer: Healthy Paws
By: Darren
Owners Beware
I got Trupanion now for 14 years and NEVER made a claim. I made my first claim now and I was told they cover 90%.(I'm paying over $100 a month and costs have gone up over 70% over the last 14 years with no claims) what they DONT TELL you is that they have a bunch of extra fees that before you know it you're only covered for less than 40% of your clam. To speak of their amazing customer service (not) I found out via an 'email' they're only covering my deductible (which I'm supposed to pay); you would think they would call and explain to a first-time claimant why 60% of our claim wasn't covered! AFTER being told for 14 years that he is covered on these costs. I am going to cancel the insurance at this point and take a chance, and love and care for my dog on my own. I DO NOT recommend this company to anyone...Trupanion lost a loyal 14-year customer that you took advantage of by taking fees and not providing customer service which I'm seeing is an ongoing issue in your posts.
Insurer: Trupanion Canada
By: Nadiea
Waste of time and money. Scammers
I subscribed in end of 2012/early 2022. Everything went well. Until I made a claim. I had joined all the proper documentation. I had no answer. After my second or third follow-up I received an email saying that my claim was denied without any explanation. I asked for a feedback but nothing. I sent at least 20 emails and tried calling but nothing (their call center says at 3:00p.m. that their call center is closed and regular hours are from 8:00 to 8:00 p.m.!!!). No one picks up. After I threatened to cancel I received a single answer explaining the cancelation policy. I paid for more than 1 year for nothing. Complete scammers!!! If I could give 0 out pf 5 I would gladly do it
Insurer: Pets Plus Us
By: Lilti
Thank you trupanion.
easy to file, fast to process and great service
Insurer: Trupanion Canada
By: David
Great experience! Shocked that it was!
Very easy to submit a claim and their response and decision about the claim was quick! Awesome experience
Insurer: Trupanion Canada
By: Denise
Excellent experience
My dog had a stroke, needed extensive, expensive tests that without Trupanion, I would have had a difficult time approving. Then he stayed in the hospital for a week. Then 4 weeks later when I took him for shots, he was found to be bleeding internally so back to the hospital for tests and hospital treatment for another week. This also proved successful, but he remained on high doses of expensive medications.that took one year to wean from. During that year Trupanion covered the monthly blood tests, medications and Dr visits. Trupanion saved my dogs life and saved me many thousands of dollars.
Insurer: Trupanion
By: Marion
Michelle
Both the ladies that assisted me in separate phone calls were incredibly humble and helpful. My claim did not take the expected amount of time and was done in less then 2 weeks. Thank you to all and I am happy to report my (Golden Retriever) Maui is back to his goofy lovable healthy self 🐾
Insurer: Pets Plus Us
By: Michelle
Support
Healthy Paws is a great group to work with and help pets in need. Fast claim handling, diligent follow up and quick responses that allow us as pet owner to care for our pets and not worry about financials
Insurer: Healthy Paws
By: Natalie
So Grateful!
Everyone who has a dog would agree that they can be expensive. In our case, we adopted a rescue two years ago. Not knowing his background it made sense for us to get pet insurance. Our little guy has developed some pretty serious eye issues (surprise!) and Trupanion has helped us every step of the way. Veterinary care is expensive, and Trupanion has saved us thousands of dollars. They even cover medications! It brings us peace of mind to know that our pup’s health issues, whatever they may be, will be resolved to the best of our veterinarians capabilities. We take care of our dog’s health and Trupanion takes care of the money part. We are most grateful!
Insurer: Trupanion Canada
By: Kim