Trupanion Canada | Pet Insurance Review

4.8

out of 5

Number of reviews 27,139

Trupanion pets lead longer happier lives.1 Pets insured with Trupanion lived longer than pets without Trupanion because pet parents didn’t have to worry about the cost of the care their pet needed. Depending on the plan Trupanion covers up to 90% of eligible expenses, has unlimited payouts-always, and can pay your vet bill, within seconds, at time of checkout, so all you pay is your portion (anything not covered by Trupanion). They have transformed the way pet insurance handles claims by eliminating the reimbursement process. Trupanion was founded in Canada and provides bets-in-class coverage and is dedicated to helping pets we love get the care they need. They’ve been around for more than 20 years, making them experts and setting standards for the industry. One perk of this, and what they pride themselves on, is the amount they pay out to pet owners for each claim. Paying out more on the dollar than any other pet insurance provider. To date they have paid out $2 Billion in claims and have insured nearly 1 million pets. To put it simply, there is a reason why 98.7% of Trupanion members stay enrolled every month. 1Based on a December, 2020 Trupanion study analyzing third party hospital claims data comparing pets insured with a Trupanion policy to pets without a Trupanion policy. *Terms and conditions apply. Please view your sample policy for complete coverage details. Underwritten in Canada by Omega General Insurance Company and in the United States by American Pet Insurance Company and ZPIC Insurance Company, 6100-4th Ave S, Seattle, WA 98108. Administered in Canada by Canada Pet Health Insurance Services, Inc. dba trupanion and in the United States by Trupanion Managers USA, Inc. (CA license No. 0G22803, NPN 9588590). Please visit AmericanPetInsurance.com to review all available pet health insurance products.
4

out of 5

POSTED: | BY: Margaret

At present very satisfactory

The original claim for pancreatitis was denied as it was believed to be a preexisting condition. based on an erroneous reading of earlier minor illnesses. I appealed, describing the earlier incidences in detail and pointing out the difference in symptoms and blood work, and in the end the appeal was allowed, and all claims for the pancreatis, which seems to be chronic, have been covered up to 90% once the deductible was reached. The question about time to handle claim is confusing - once the appeal was settled, it has been 1-2 weeks.
1

out of 5

POSTED: | BY: Dina

Hard work getting my claim accepted

I have to say that service and payment were very promt once mty claim had been received. Getting the claim received was very hard work. It was faxed in at least 4 times and never received (to various numbers following phone conversations). I finally scanned all documents and emailed them in - still not received. I phoned to ensure claim was in motion but was told it wasn't there. I then emailed again while consultant stayed on the line. Success at last. It took about a month to get all this sorted out. Clearly something is wrong in the way claimes are received.
5

out of 5

POSTED: | BY: Claire

Outstanding Service

Recently, my pet was ill and it required a lot of tests and expense to try and determine the problem. Trupanion reviewed and processed my claim very quickly and covered all expenses outlined in the policy. Thank you Trupanion!
4

out of 5

POSTED: | BY: Lisa

Cancer can strike the very young.

I had previously not had insurance and spent considerable money on my dog who had many many issues. When I started again I decided to use insurance, initially I was frustrated by the abrupt change in premiums due to change in coverage and 'increase veterinarian costs'. I considered cancelling...thank goodness I didn't. Unfortunately I used the insurance. I could focus on my pet and not worry about the bills. My costs were astronomical, the claims people were great and I did feel that they truly were saddened that despite aggressive treatment my dog did not survive.
5

out of 5

POSTED: | BY: Dozer

Very pleased wit Trupanion. Highly recommend it!

I am very pleased with Trupanion. Claims are processed in a timely fashion. The staff is professional and courteous. The communication between the company and insurer is excellant.
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Monthly Cost

Monthly cost varies due to multiple factors including: species, breed, age at enrollment, gender, and postal code.

Coverage

One simple plan covers new injuries and illnesses, hereditary, congenital, and chronic conditions—once the deductible is met, Trupanion pays 90% of the remaining invoice. To view a full list of inclusions and exclusions, check out our sample policy here.

Payout Limits

Unlimited lifetime payouts on eligible conditions with no payout limits-ever.

Deductible

You can choose your deductible from $0 – $1000, in $5 increments, to fit your budget. Trupanion offers a lifetime, per condition deductible meaning that once the deductible is met for an eligible condition, you never have to meet it again. That condition is covered for life. This is great for chronic conditions that can span the entirety of a pet’s life such as allergies or cancer.

Age Limits

All pets under 14 years old can enroll. Once enrolled, pets stay insured regardless of age.

Waiting Period

Accidents: 5 days Illnesses: 30 days Other providers may have additional waiting periods for congenital conditions like hip dysplasia, Trupanion does not.

Exclusions

Trupanion was developed to protect you and your pet from unexpected illnesses and injuries. That means we don’t cover “predictable” care costs that you can plan ahead for, like: Examination fees Wellness and preventive care Elective, or cosmetic procedures Sales tax, where applicable Like all pet insurance providers, Trupanion does not cover pre-existing conditions. Whichever insurer you choose, it pays to enroll early! *Terms and conditions apply. Please view your sample policy for complete coverage details.  
Trupanion Canada Pet Insurance detail
Trupanion was founded in 2000 with the goal to help pet owners plan for the unexpected and take the cost out of the care equation. They believe that the pets—and the veterinary professionals who help them—deserve better. That’s why Trupanion is a proud member of the North American Pet Health Insurance Association. Our members know we’re ahead of the pack, because there’s pet insurance—then there’s Trupanion: 24/7/365 Member Support—yes, even on holidays 20+ years of experience $2 Billion paid in claims Over 800,000 pets protected Unlimited Payouts The only provider that can pay your veterinarian directly at checkout* Accepted everywhere in the USA, Canada, Puerto Rico, and Australia * At participating hospitals Trupanion is a registered trademark owned by Trupanion, Inc. Underwritten in the United States by American Pet Insurance Company and in Canada by Omega General Insurance Company  
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