Sonnet | Pet Insurance Review

2 straight years increases in premiums of 20%. No claims, no crime in my building. Just increases. When I asked I get "legislation allows". No not happy. Looking for another provider.

My daughter need a letter and the letter was not generated for her but the main name on the policy. It took two further contacts to get the correct document. We did get there in the end.

I never received an e-mail , So they said they send me a forum that I had to fill out. When I bought the insurance they said everything was done . Then I got an e-mail they cancelled my insurance . I was not able to get insurance . Never use online Insurance again .

This company is doing well by giving great quotes and services.

Call tree is painful and very tedious. I also lost my credit card and while I was waiting for a new one to come in, Sonnet cancelled my insurance with them. Their way of notifying their customers of this rule makes it so that it's VERY easy to miss. If I look back to the email I received, no where did it state they would actually cancel within only 3 days of non-payment. I would have at the very least expected a phone call if there was such a drastic penalty to being 3 days late on a payment with an email in red with all caps saying "we are going to cancel your policy and you cannot reinstate it with us". None of this was apparent or clear in the communication received. Then, I called in. I had a helpful rep who understood the situation I was in and spoke with someone to come to the agreement that they would not cancel if I paid in full to the end of the term. I did that right away with the rep on the phone, and he said it would take a few business days to apply, and he would have to do some manual work on his end to reverse the cancellation. We end the call. Lo and behold, I get an email that Sonnet is responding to my initial escalation I sent via chat (which BTW I sent WEEKS ago... and keep in mind I'm on a "cancelled" policy). So they get back to me after weeks via email, and ask me to call in. I check my portal... it's still showing that I will be cancelled and not reinstated. I call in and the rep said the rep that was working with me is no longer with the company. So literally the rep didn't follow through or pass this off to anyone to complete this manual task, as promised. When this all initially happened, I also got a ping back over their chat by a rep who essentially told me that "I could have avoided this by updating my info within the 3 days". I have never had something been so poorly mismanaged. Fail stops need to be in place, things happen, and credit cards get lost/stolen. I rely on emails to clearly express when something needs urgent attention, and I take care of it accordingly. Sonnet's systems and processes have failed me as a customer that pays bills on time with all accounts, and this was simply a result of unfortunate timing- this whole experience has wasted $ on Sonnet, and wasted my time, and has also potentially jeopardized my ability to get insurance (when insurance is cancelled on you, you are not allowed to reinstate with your provider or you can struggle to get insurance in the future). All in all, more robust companies like StateFarm exist for a reason. Don't be fooled by the nice marketing, this experience has made absolutely no sense and reinforces that the more robust companies have been in business for a while for a reason and will take care of you more than Sonnet will.