Petsecure | Pet Insurance Review

Requested a claim and no response , must be a scam

PetSecure continuously insists that I haven't submitted XYZ document(s), and therefore they can't process my claim, despite the fact I have already thoroughly explained that they already have all the documents I have; there are no additional documents, but no, apparently I'm just refusing to submit them. Apparently the explanation that my pet had only been to the vet once before, that we have record of, because the vet is expensive and not something you go rushing to do when you're tight on money, but when we decide to get insurance for him because we can afford it now, suddenly there's a problem... You had no problem taking my money though, isn't that funny. Don't get PetSecure if your cat isn't young and freshly adopted. If you don't have a box of paperwork to tell them what your cat's been doing from birth until now, they'll drag their feet to reimburse you what you're owed while insisting it's YOUR fault because YOU haven't submitted what they need. It seems like their customer service team is paid to be ignorant and act like they can't read, because people will give up and stop fighting if they play dumb enough.

I had this insurance company for 10 years and they didn’t pay 1 cent per vet fee even though I paid $30/month. Every claim I made they had another excuse for why they wouldn’t pay and the fees climbed each fiscal. Don’t waste your money or trust on this company for your furry best friend.

After many years of pet ownership and numerous costly veterinary expenses we decided last year upon adopting two rescue dogs to give pet insurance a try. One of the dogs came with a 30 day coverage period with Petsecure as part of the adoption agreement. I did call another company for a quote but in the end enrolled both dogs with Petsecure, both under the top of the line coverage, Secure 4 plan. What an absolute joke. Over the last year I have found out that this company’s favourite tactic is simply to deny everything you call about. Expenses incurred for behavioural issues. Denied. Expenses incurred for veterinary chiropractic services. Denied. Purchased medication (K9 Advantix II) from Petsmart. Denied. In the 13 months that we’ve had the policy we have paid Petsecure nearly $3800. I feel completely foolish for having fallen for such a fraudulent rip off. An expensive lesson for sure, but I will never think about buying pet insurance again. Obviously the wise and prudent thing to do is to take the monthly premium amount (ours is now over $310) and put it aside in a TFSA for use in veterinary emergencies. I strongly recommend to other pet owners considering getting pet insurance to think very carefully first and to remember these people do not have your best interests in mind or the best interest and welfare of your beloved pets. Their only interest is in making money for themselves.

I’ve submit one claim for a simple ear infection and the process has been very difficult - the explanation of benefits only reflects half the amount I submitted and I have re-submit and sent follow up emails, with no resolution. The length of time to get a response is considerable, and to date, my questions have been disregarded and remain unanswered. I’ve cancelled my policy after one claim submission because of the total lack of customer service.