Petsecure | Pet Insurance Review

This company does not communicate. I have sent three emails in past two months without response. Previous to this, had to call and email - as did my vet office - NUMEROUS times before claims were acknowledged. Had to keep prompting them to pay out the claims. Looking for another insurance now for my dog.

Looking for help on dog insurance

It took from June until October to review vet records. Vet kept sending and they would not find them. They took premiums for 5 months then excluded my claim which was well into time period I was paying. Dog got small cut on face prior to insurance then later skin rask as didnt realize he was rolling in posion ivy. Once they looked at medical, which I resend a supervisor they decided all skin issues were excluded from any coverage and as that was not what I wanted they refused to refund the months of premiums. Larry the agent said thye dont give refunds when you dont agree to their terms of service. When I asked for a manger, none were available, when I asked for a review of the file and how long it would take, Larry the agent hung up

They are beyond slow, I have 6claims outstanding for over 6 weeks none are near being processed. I am worried that they will decline and I will be thousands worst off, no one should take this long

I bought insurance through petsecure when I first brought my dog home from the humane society. I went with petsecure because the humane society suggested it was a good company to go with. So fast forward 2 months. Min got into something in our back yard and spent the next two days throwing up and having diarrhea... So we took her to the vet and the did their thing costing over $300. No problem I thought I'll just submit it to insurance... Well it's been 6 weeks already and we haven't heard a peep from the insurance company I've submitted all their documents, had the vet sign the paperwork etc. They have it all and sent me a confirmation code that they received it all. But nothing. I've emailed 4 times with no reply whatsoever - no it's not in my junk folder - and I've called twice being put on hold for 2 hours until their system hangs up on me! I even called their new client line, which of course they picked up immediately then once they found out I was already a client looking for a claim they bumped me on hold and i sat for another 2 hours. And again was hung up on.. i haven't been able to talk to an agent about this yet! I am so disgusted with this treatment I can't even begin to describe how mad I am. Don't waste your money on these guys it's a total scam!