Pets Plus Us | Pet Insurance Review

My German needed knee surgery Pets plus us were very helpful and quick to pay their portion of claim

We've had the policy for almost 9 years (previously with another company), and just recently had to put our old man down. Pets Plus Us was great over the years. We've never had anything denied that shouldn't have been. On the contrary, they covered things we were warned might not be. Anytime I had to call in and speak to someone with a question, I found them very pleasant and helpful. 10/10 recommend, and we will get a policy with them again when we get another dog.

I've had pets plus us for years. I have found lately that the turn around times for a claim is getting a lot faster. It says they process claims within 20 days, in the past I've waited over that period and had to send emails to get my claim back. The last couple claims I've put through have came back in record time (10 days).

I subscribed in end of 2012/early 2022. Everything went well. Until I made a claim. I had joined all the proper documentation. I had no answer. After my second or third follow-up I received an email saying that my claim was denied without any explanation. I asked for a feedback but nothing. I sent at least 20 emails and tried calling but nothing (their call center says at 3:00p.m. that their call center is closed and regular hours are from 8:00 to 8:00 p.m.!!!). No one picks up. After I threatened to cancel I received a single answer explaining the cancelation policy. I paid for more than 1 year for nothing. Complete scammers!!! If I could give 0 out pf 5 I would gladly do it

Both the ladies that assisted me in separate phone calls were incredibly humble and helpful. My claim did not take the expected amount of time and was done in less then 2 weeks. Thank you to all and I am happy to report my (Golden Retriever) Maui is back to his goofy lovable healthy self 🐾