Pets Plus Us | Pet Insurance Review

4.0

out of 5

Number of reviews 878

Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! Learn more about Pets Plus Us plan options, read customer reviews, and get a quote so you can make an informed choice about your pet insurance provider. *Blue Ribbon Benefits not available in Quebec.
3

out of 5

POSTED: | BY: Juliana

it is not possible to do anything on the site and the service is slow

The insurance website is very basic. Everything you have to call and it will be long. Every claim you make, they will take more than a month to respond. Honestly, look for another insurance.
4

out of 5

POSTED: | BY: Caroline

Review of Our Newest Insurer

We had been with 24 Pet Watch for almost 10 years. We recently enrolled our 2 new pups with Pets Plus Us. The enrolment following our puppy trial was very smooth. The customer service level of expertise is commendable. The claim process is faster then they forecast, which is great. Their explanation of benefits is clear and easy to understand. We had a major exclusion situation that lasted 5 1/2 months. With several emails, appeals from supporting veterinary and with the review from Pets Plus Us, underwriting team, it was resolved and all my claims were adjudicated, processed and paid out. I am very please thus far with this company. They truly do have Pet's owners best interest at Heart ~ Caroline Ottawa - Ontario
5

out of 5

POSTED: | BY: Cheryl

First Claim TPLO Surgery

This was the first time I have ever used Pet Insurance, and PetsPlusUs made it very easy. Due to the extent of the surgery and cost I had a preapproval done - just to ensure that it was covered. The only hiccup was a little miscommunication when they kept asking for the original vet assessment. I kept thinking they were asking for his pre insurance medical evaluation - but they were actually asking for the doctor's first assessment of the injury. So a little clearer communication on that is the only difficultly I encounter. With the preapproval the submission was easy peasy and paid within a couple weeks. Thank you!!
5

out of 5

POSTED: | BY: Tara

We love pets+us

They answered all our questions, they were sincere and did everything possible to make our claim go smoothly.
5

out of 5

POSTED: | BY: MIKE

Great Insurance!

Very pleased with the coverage and insurance.
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Monthly Cost

Monthly costs vary based on your pet’s species, age, and location, as well as your chosen plan. Customize coverage to suit your pet’s needs and your budget.

Coverage

You have a co-pay of 10%, 20% or 30%. The pay-out amount is based on your actual vet bill and includes coverage of exam fees and taxes.

Payout Limits

Annual limit of $5,000 in Accident Only coverage, or $7,500 or $15,000 in Accident & Illness coverage annually, depending on your chosen plan.

Deductible

$100 – $700 age-based annual deductible.

Age Limits

Pet must be at least 7 weeks old to enroll. There is no upper age limit.

Waiting Period

Coverage begins after 48 hours for accidents. A policy waiting period of 14 days applies for illnesses.

Exclusions

All pet insurance plans have limitations and exclusions. Medical Conditions that are noted, symptomatic or diagnosed prior to enrollment, or during a waiting period are pre-existing to Coverage and not eligible for reimbursement. All Accident & Illness policies are underwritten upfront so pet owners are aware of any pre-existing conditions that will not be covered prior to making a claim. What’s not covered: Dental care Reproductive health Experimental treatments Wellness or preventative care, unless a Flex Care plan is added For all terms and conditions visit: https://www.petsplusus.com/service-claims/brochures-guides
Pets Plus Us Pet Insurance detail
Pets Plus Us is a leading Canadian pet insurance provider whose goal is to help pet parents deal with all the joys and challenges of pet ownership. As well as making vet bills more manageable, Pets Plus Us provides their Blue Ribbon Benefits free with any coverage plan*. Receive access to PetHelpFone™, Pet Poison Helpline®, and more! *Blue Ribbon Benefits not available in Quebec. Check Pets Plus Us out on Instagram, Facebook, and Twitter. Pets Plus Us Pet Insurance policies are underwritten by Northbridge Insurance and distributed by PTZ Insurance Services Ltd. & Société d’Assurances Collectives (Sodaco) Inc. in Quebec.
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