Pets Plus Us | Pet Insurance Review

We had been with 24 Pet Watch for almost 10 years. We recently enrolled our 2 new pups with Pets Plus Us. The enrolment following our puppy trial was very smooth. The customer service level of expertise is commendable. The claim process is faster then they forecast, which is great. Their explanation of benefits is clear and easy to understand. We had a major exclusion situation that lasted 5 1/2 months. With several emails, appeals from supporting veterinary and with the review from Pets Plus Us, underwriting team, it was resolved and all my claims were adjudicated, processed and paid out. I am very please thus far with this company. They truly do have Pet's owners best interest at Heart ~ Caroline Ottawa - Ontario

This was the first time I have ever used Pet Insurance, and PetsPlusUs made it very easy. Due to the extent of the surgery and cost I had a preapproval done - just to ensure that it was covered. The only hiccup was a little miscommunication when they kept asking for the original vet assessment. I kept thinking they were asking for his pre insurance medical evaluation - but they were actually asking for the doctor's first assessment of the injury. So a little clearer communication on that is the only difficultly I encounter. With the preapproval the submission was easy peasy and paid within a couple weeks. Thank you!!

They answered all our questions, they were sincere and did everything possible to make our claim go smoothly.

Very pleased with the coverage and insurance.

Sent an underwriting request and it only took a few days to get a response. Same thing when I submitted the claim. Fast processing and payment time.