Pets Plus Us | Pet Insurance Review

Any observation in the file becomes a medical condition and therefore an exclusion Pet plus Us put an exclusion on my file for any illness related to my cat's ears because her ears were "a little dirty" at her last appointment. Having slightly dirty ears is not an illness, I contested. My veterinarian has filled out an official statement stating that my cat's ears are "remarkably normal." Pet plus Us does not want to know anything and maintains its exclusion. In short, if your animal is not perfect, without any link to an illness, you will have exclusions. Does your pet have a runny eye? Exclusion for eye diseases. Has your pet gained a little weight? Exclusion for overweight and associated conditions. Is your pet losing more hair lately? Exclusion for skin conditions. Any OBSERVATION recorded in your animal's medical file becomes an exclusion. Be careful with this insurance company! They really don't inspire confidence in me. My 3 year old cat in perfect health (no illness in the past, no medication, nothing) has 3 exclusions! When I read the contract drawn up by Pet plus Us, you would swear that my cat is chronically ill: no coverage for the ears, any illness related to weight and any urinary system problem. All this because of "a little dirty" ears (but remarkably normal, as written by the veterinarian), 0.96 pounds overweight (large male of 5.96 kg) and a consultation because I was worried about his attitude after a change of sort of litter. My veterinarian himself doesn't understand at all. However, his statement is not considered at all.

VERY SIMPLE CLAIMS PROCESS AND FAST PROCESSING.

very happy with this company they are quick with getting back with everything always willing to help :)

This is the worst pet insurance ever. They do not care for your dog and their policies always exclude surprisingly the illness your dog had. So for example mine was vomiting, "it doesn't include vomiting". They don't take the time to read your claim, and have a 2 week period while you are paying almost $70 dollars already for the insurance to get "processed". Horrible service, horrible insurance and very "smart" in getting all your money. Do yourselves a favor and do not waste your money.

I have recently had a number of claims with my boxer who has a heart condition. Pets Plus Us has been super easy to use and I have not even had to contact customer service. This insurance has given me piece of mind to do what is best for my pet. Thank you!