5
out of 5
POSTED: | BY: Harpreet Singh
It’s a really great insurance!
It’s a really great insurance!
Read more on Trustpilot
4.9
out of 5
Number of reviews 14,171
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4
out of 5
POSTED: | BY: Cheryl Sullivan
Claim turnaround is slow, but customer service was helpful and friendly
We have pet insurance for our 1 year old cat and 1 year old pug. We filed two claims in early March for our dog and in my opinion the turn around time was very slow. I have nothing to compare it to since this was our first time using pet insurance, however when I read reviews before purchasing the insurance people said it was very quick like a week or less. I have not found that to be true. Explanation of benefits on claims was a bit difficult to read through, however customer service was very available, friendly and helpful. So far so good.
4
out of 5
POSTED: | BY: Ms. Ladybug
Assist with pet medical bills
Assist with pet medical bills. Would be nice if paid upfront instead of the backend.
3
out of 5
POSTED: | BY: S P
Takes Forever….
I had used Pets Best with my previous dog for 10 years. I was extremely pleased.
I am using it now with another dog for 5 months now and my experience is just so so. Claims take 6 weeks minimum for anything non routine. They have had medical records for > a month and it still says “ reviewing”. They are beyond SLOW in processing claims. I contacted my vet to confirm requested medical records sent 5 weeks prior. My Medicare is faster!!
I would probably shop around if I were to start over again.
5
out of 5
POSTED: | BY: Sherry J.
Very grateful for Pets Best insurance…
Very grateful for Pets Best insurance for our dogs. Our oldest dog had an ACL injury and we were willing to do anything for her to give her the best life. We found a veterinarian hospital that was willing to take care of our ole girl, and Pets Best insurance worked with the hospital and myself to get these claims processed. Our dog’s surgery was almost $5000 and our insurance covered over $4000 of it. I don’t know what we would have done if we didn’t have insurance we didn’t trust.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.