Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,162

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Katie

I'm so glad I got the insurance for my…

I'm so glad I got the insurance for my cat. I'm very happy with it. I just filed my first claim and got reimbursed. The process was really easy. And they make it very clear upfront about deductibles, reimbursement percentage, what they cover ect. It's way better than human insurance.
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5

out of 5

POSTED: | BY: Judy Billy

Pets Best is BEST for PETS!!

This Pet Insurance Company is by far the BEST!! They provide fast feedback and reimbursement! Very nice to work with a company that truly Cares!! Thank you Pets Best!!
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5

out of 5

POSTED: | BY: Siouxzan Perry

Excellent service and fair appraisal of…

Excellent service and fair appraisal of costs!
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5

out of 5

POSTED: | BY: Samantha Clarke

I'm extremely happy with Pets Best!

I'm extremely happy with Pets Best insurance. My dog Jayda is starting to get older and I decided in October of last year it would be good to get her insurance as with age comes with more vet visits and health problems. I'm really glad that I did because we recently found an unidentifiable growth on her side and the vet urged my husband and I to have it removed. Pets Best reimbursed me a significant portion, even after taking a deductible and co-pays into account. They also covered more costs from her wellness exam than I had expected them to. This is such a huge relief to me, as I now know if she has another medical emergency it will be covered and I won't have to worry about it financially. Customer service is kind, understanding and prompt. I truly recommend this insurance to anyone who is looking to cover a furry family member.
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5

out of 5

POSTED: | BY: Josh

A great pick for insurance!

Pets Best is excellent with communication on claims status. Their coverage is fair and their customer service (especially the chat feature) is super helpful!
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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