Pets Best | Pet Insurance Review

Excellent Customer Service & Communication. Fast & Efficient Claims Processing!

I tried other pet insurance companies and this one is by far the best. Quickly reviews the claims I submit and covers all the essentials my dogs needed

Pets Best Pet Health Insurance is great! they’re fast and prompt for processing our claims submitted.

We have submitted nursemaid separate claims and including all invoicing not paid . We were told by a rep named Sam that payment would be made to the animal hospital . This was not true so now we are having to pay all up front and then resubmitting each claim separately for the to process this is a very difficult time for our family and you folks are making this so much harder . I would love to speak to upper management about this . I am in the rescue fields and will not be recommending this company to anyone . I was a loyal customer for many years but that is changing after this very poor experience . Bad communication in your part . Being told the wrong things repeatedly and then asking for a communication log and being told they can not do that . Have someone call me 781-799-0651 I would love to review this mess .

We've had PetsBest coverage for both our dogs for years now. PetsBest really came through for us with our older dog when he had TPLO surgery several years ago. Our recent experience with PetsBest began as my wife and I were driving with our two dogs to visit family out of state. On the first day of our drive, our younger dog started vomiting. Unfortunately, even after we had reached our destination and she had several days to settle, her vomiting didn't stop. Being over a thousand miles from home and our primary vet made for a stressful situation. We ultimately made the decision to take her to a Vet ER where she received excellent care and recovered slightly with anti-nausea medication. However, once we returned home, our dog continued vomiting and her weight kept dropping. So, we went to our primary vet and he recommended an Ultrasound which could only be done at our local Vet ER. Thankfully, the Ultrasound was negative. We now have our dog on a new food and are hoping this will be the answer. Currently, we've submitted 4 claims for our dog's current illness and all have been reimbursed. The process for submitting a claim to PetsBest couldn't be more easy. The piece of mind from this experience has made us so incredibly thankful to have PetsBest coverage for our dogs!