Pets Best | Pet Insurance Review

Iam very pleased with Pets Best insurance. I bought it when I got Cooper, my cocker spaniel as a puppy. My previous cocker spaniel suffered through cushions disease. I didnt have insurance then. Pets Best has paid well on Cooper's bills. Its easy to submit a claim. Their payments are often within a day or two after submission of a claim. Consider Pets Best. You won't regret.

Pet Insurance is a way to bridge the gap when your pet has an illness, or accident but what happens when things don't work as they should? This company has some internal issues. From their debit processing not working with Bank of America to their online system not allowing email update to their claim system being an absolute joke. What was I paying for? Absolutely nothing, so eventually I downgraded. I had the absolute highest tier 90% for my healthy cat, including wellness but it was money down the drain since I rarely filed any claims and my cat continued to age and they continued to increase the policy amount. Eventually I reduced my policy until I cancelled the illness and wellness policies and am currently on an accident only policy. Would not recommend. I received an email stating my vet had not responded with medical records for my cat and that I had two days to submit the medical records before the claim would be closed. The very next day I received an email that the claim was closed with explanations citing lack of medical records and advising me that I could reapply for the claim. This was absolutely horrible claim service. Instead of PetsBest believing me regarding the accident only claim, that I sent with pictures and an explanation with the invoice, they asked for preexisting conditions. There are no preexisting conditions. It's an accident that happened. They were attempting any way possible not to pay the claim. PetsBest could have given me the opportunity to submit the medical records sooner or given me a longer window than two days, once they claimed they did not receive the records from my vet. Also when I spoke with my vet she said she never received a request from PetsBest. When I looked at my claim explanation it listed a Ventura location, not my Apple Valley location. Clearly the underwriters made mistakes and did not pay attention to detail. This further reduces my faith in this company. I did nothing wrong and my cat was involved in an incident that by your their policy qualifies as an accident. This entire situation was handled poorly and none of it was my fault. PetsBest is a horrible company. I've been with PetsBest since 2019 and I cannot believe the level of incompetence and poor service I receive. Definitely would not recommend to others.

"I'm very please with PetsBests, my baby Jasmine is been under their policy for 6 years. Durring this time she had two surgeries and have visited her veterinary several times. Every time PetBests responded quickly quickly to my claims. "

I have had Pets Best for 3 years. At the time I purchased the policy, I had no idea that my dog was about to face some real health challenges. One required a major operation and the other requires life long monitering and medication. I have been very happy with the responsiveness of Pets Best in paying my claims.

Wonderful company! We really never have any trouble having our vet bills covered by them!