Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,145

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: Torrance Companion Animal Hospital

POSTED: | BY: Vanessa

Aging Dogs

I have three dogs now in their golden years. As they age, medical problems are more prevalent. I’m glad to have Pets Best in my corner excellently managing my back to back claims.
5

out of 5

VETERINARIAN: Gahanna Animal Hospital

POSTED: | BY: Cathy

Very Satisfied

I have used Pets Best Insurance for the past ten years. I have been highly satisfied with the ease of filing a claim and the updates they give you on every claim. Refunding amounts are processed quickly.
5

out of 5

VETERINARIAN: Mountain Home Veterinary Clinic

POSTED: | BY: Molly

Confidence in Pets Best

Pets Best is always prompt, complete, and understanding. I very much appreciate their service. "
1

out of 5

POSTED: | BY: Taylor Rodriguez

Customer service is absolutely trash

Customer service is absolutely trash. Another predatory insurance company. I spent hours over calls and emails over 6 months trying to get these people to do their job. They kept picking new things wrong with an invoice even though it was the same invoice. Like saying the invoice cant have handwriting on it, which it didnt. Then they said the writing was not legible, even though it was clearly a typed and printed invoice. Took 6 months to get reimbursement all while they of course continued collecting my money. Right on time. This is not a good service. They don't help. You have to work and work to get these unprofessional losers to do literally the thing they exist for. Terrible customer service and equally bad just service I guess.
Read more on Trustpilot
1

out of 5

POSTED: | BY: Kimberly

Total scam and waste of money. This company is awful and didn't reimburse me for any of my 25 claims.

I researched and researched the companies before purchasing for our new labrador. I followed all of their instructions, sent in all my claims, wasted so much time doing so and getting receipts and submitting and calling customer service. I've had about $8K in bills in the first year of my dogs life, and there was always a "disclaimer" or "read the fine print" that prevented them from reimbursing anything. I sent in about 25 claims, and every single one of them was denied. Not only did I receive nothing in return and pay the $978 for the year, but I wasted SO much time in dealing with them. They''re an awful company and a scam. Save yourself the time and frustration of getting "we denied your claim" 35 times, and wasting another $1K on nothing in the first year of a dogs life.
Please leave a review

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
Provider website

Get a quote today

Leave a review