Pets Best | Pet Insurance Review

I had used Pets Best previously for one of my fur babies. I always received great service, policy information was clear and they always answered any questions I had. When my dog passed, I forgot to cancel my policy. A few weeks later after submitting my last claim, they also reimbursed me for the two months I had overpaid, without me even asking. I already had a high opinion of Pets Best but this simple action after the loss of our pet elevated my view. They were the obvious choice when we decided to get pet insurance for our current 5 fur babies. Service is just as wonderful! They have policies that fit everyone's budget. Communication is great! I have never had an issue and will continue using them with any future pets we have. Highly recommend them!

Feeling like I’m doing the very best for my dogs feels great. The website for petsbest is easy to use and they are good at getting back to me via email.

They fulfilled all of the terms of the reimbursement policy, however it took way too long to get reimbursed.

Title explains it all. I’m always reimbursed, but the claims can take a month or two to be processed. And customer service is lacking, can take weeks to get a response.

The most frustrating bit has been their flaky claim system. Cannot submit claims via the app or website. Always something with their azure platform. Have to email it and then you get "incomplete" claim returns and with no way knowing what the claim was about because the previous attachment didn't register so have to be very meticulous what and when you submit things. I really wish they would spend time fixing this. Had a recent pet emergency and required hospitalization and it's been two weeks and still no acknowledgment on some claims. Phoned and they told me to be patient. Emails sent to claims never respond in our experience. For past claims we are happy with the service; can't fault them. Co-pays etc exactly as per policy and I give them 5/5 for when it does work. Unfortunately have to mark them down for the long claim delays and recent issues with their systems. At least acknowledge there are issues and notify users in the app or website. It takes time to prepare the claims and when it times out without any warning and time spent on it was a waste, It's absolutely infuriating in this day and age. If you know there are issues act on it. Whoever is managing your IT systems, website or apps they need a kick up the ass.