Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 15,698

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

VETERINARIAN: East Holland Veterinary Clinic

POSTED: | BY: Tina

Thankful for Pets Best Insurance on my dogs, and their timely response and payment - highly recommend

I have had a recent serious illness with both of my dogs, both covered by Pets Best. The response and payment for coverage has been timely and much appreciated.
5

out of 5

VETERINARIAN: Frey Pet Hospital

POSTED: | BY: Heidi

Finding Comfort in a Stressful Situation

At a recent wellness exam, we discovered our Boxer Rudy had a torn ACL. Surgery was scheduled for the following week. The day after surgery, I submitted the invoice via Pets Best app. Rudy's claim was processed in a matter of days, without any delays, and I received my reimbursement quickly. I'm beyond impressed with the ease of claim submission and processing. No one needs added stress when caring for an injured family fur member needing surgery. Thank you to Pets Best and those employees that handled Rudy's claim!
5

out of 5

VETERINARIAN: Croix Valley Veterinary Hospital

POSTED: | BY: Daniel

Extremely efficient

I took Brooklyn to the Vet on Saturday. I submitted my claim with Pets Best Saturday afternoon. My claim was processed and reimbursement was deposited in my bank on Wednesday. Absolutely amazing. Exceptional customer service. Thank you.
5

out of 5

VETERINARIAN: Livermore Family Pet Hospital

POSTED: | BY: Gina

Pets Best is the Best!

"I have recommended Pets Best to several of my friends. This is the first time I have had insurance for any of my pets and over the years I have been with Pets Best, I have always thought it was one of the best decisions I have ever made. It turned out my little pup ended up getting cancer then after the cancer she ended up with a chronic illness. I would never have been able to afford all the medical for my pet without Pets Best!"
4

out of 5

POSTED: | BY: Angela

Claims

"My fur baby has been insured with pets best since he was 6 weeks old, all claims has been processed and paid without any problems, I'm so glad to be a very pleased customer of petsbest they are dependable and trustworthy. Not so happy about the premium. Premium doubles each renewal cycle. May have to drop the insurance next renewal. "
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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