Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 11,538

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.9
  • 3.2
  • 4.5
  • Count
  • 22
  • 127
  • 11,538

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Tracy

We love Pets Best!

We've had Pets Best insurance for our two dogs for more than 3 years, and it has been totally worth it. We started with them when we got our German Shepherd puppy, and we please to discover that they would also cover our older dog who was 8 at the time. Pets Best responds quickly to all claims, and they are consistent in their evaluations. We are very happy with our decision to insure our beloved pets with Pets Best.
3

out of 5

POSTED: | BY: Casey Brennan

So far not much help

We submitted our first claim with Pets Best and were told that nothing could be covered because his symptoms/diagnosis existed previous to our receiving coverage which is false. We have heard good things about Pets Best but I might just start putting aside money on a monthly basis instead of giving it to a company that doesn't even end up helping when needed.
5

out of 5

POSTED: | BY: Abby and

So Helpful!!

This is the second claim I've submitted for our dogs, and I am again, so pleasantly surprised with the results! The process was very easy and took a few minutes at most, and within about a week, I had the answer and money directly deposited into my bank account! So glad I chose Pets Best for my insurance for our dogs!
5

out of 5

POSTED: | BY: Deborah Schmitz

Bests Best has been the Best.....Thanks so much.

Cssey unbeknown to us was born with an enlarged heart and pleural effusion. At the time I didn't know any of this but wanted him to have the best and that meant taking out Pet Insurance. He was given 4 months to live. That was devastating to hear...He was a beautiful, sweet, and I wanted him to live with me forever. Having Pets Best meant that he would have the best/as a result he lived another 2 years to the shock of his Cardiologist. I loved him so much and he was the one who could always make me laugh. Pets Best Ins. is the best....I would have no other ins. and have recommended to multiple pet lovers. thank-you......The sympathy card was especially special. The pain is there but he lived longer than anyone ever expected. He will never be forgotten.....
1

out of 5

POSTED: | BY: Kelli Cunningham

Poor Claims reimbursement

I have made several claims for my bulldog for the past year and all but 1 were denied. I find the policy very misleading and woulds not recommend spending the money each month when claims either get denied or you haven't met the deductable.

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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