Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 7,195

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.8
  • 3.2
  • 4.5
  • Count
  • 23
  • 128
  • 7,195

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Janice Milano

Pets Best is the very BEST!!!

We are so please with how quickly you handled our recent claim for our dog Rocky. I most certainly would recommend Pets Best to everyone! Thank you for your wonderful service! janice Milano Sumter, SC
5

out of 5

POSTED: | BY: EVA LAROCCO

EXCELLENT SERVICE

MY DOG NEEDED SURGERY FOR REMOVAL OF COINS WHICH CAUSED ZINC POISONING JUST BEFORE CHRISTMAS OF LAST YEAR. THE COMPANY MADE SURE I RECEIVED MY PAYMENT BEFORE THE HOLIDAY. I WAS SO PLEASED WITH THEIR SERVICE.
5

out of 5

POSTED: | BY: Jay Aams-Feuer

Fast and Reliable Witha Heart

Ive complained a few times to Pet's Best about little things here and there, but they were always in the contract. When my dog Howie an at the time 9-year old miniature poodle, dislocated his hip, they really came through. Howie was traumatized hind quarters,and when I took him to the vet in Bloomington, IN where I was living and teaching, the vet told me he had probably been hit by a a car because of the different sizes of his legs and the bones probably never set properly when I fond him in Kentucky. He had such bad hair, ear mites and required being put under anesthesia to bee-bees in his hind quarters. I insured him at about the age of six with Pet's Best,and when that predicted moment came when he dislocated his hip, Pet's Best was there, ready to pay or doctor and us. While they area busines,,and business is what makes this country moves, they have always addressed me with care and kindness... and they paid the 80% of Howie's fee that they said they would and even waived the deductible. This saved our wedding plans: we had the lowest insurance they offer (plus their excellentannual care program--which includes teeth cleaning-that I just can't thank them enoug for the work they do every day helping people. This is a company hat does wel as it does good. This was the crucial moment, and they were there.
5

out of 5

POSTED: | BY: Chad

Outstanding

I had pets best insurance for about six months before my rott got really sick. My vet was unsure what was wrong with him but he continued to develop different types of symptoms. I had many trips to my vet and to the 24 hour animal hospital. $10,000.00 dollars later, it was finally determined that he had a rare immune disorder and since it was discovered so late, he had to be put down. I submitted stacks of reciepts to pets best and was awaiting some phone calls challenging some of the costs. To my surprise, the only thing I received was $7,000.00 worth of checks in the mail. Pets best made this devastating situation very tolerable for me and I am so appreciative to them for that. I recommend pets best to any pet owner I know.
5

out of 5

POSTED: | BY: Sally Brecht

The best investment I've made ever!

My experience with Pets Best is fantastic. I tell everyone I can how much a pet needs insurance these days given the cost of vet care and the great service provided by Pets Best (it far, far, far exceeds that of VPI). It is by far, the best investment I've made for ever!

Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.

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