Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 11,507

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.8
  • 3.2
  • 4.5
  • Count
  • 24
  • 130
  • 11,507

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Marsha

Can't say enough good things about Pets Best

Pets Best was highly recommended to me by friends who are in "know" ~ and they couldn't have been more right. You can actually call and talk to a person if you want. Placing a claim was easy, and they have been extremely fair about reimbursements.
5

out of 5

POSTED: | BY: J. SALLES

excellent pet insurance

My dog Sophie was diagnosed with a mast cell tumor on her paw and I was told surgery and radiation(22 sessions) would be about $12,000.00. With pets best I am covered up to $7,000.00. I have been very happy with how fast they have reimbursed me for my expenses and also how kind they have been whenever I talked to them on the phone. I have recommended them to everyone I know who has a pet. They have been so helpful...better than my personal health insurance!
5

out of 5

POSTED: | BY: Ellen Tarone

plesantly surprised by how much has been covered

Pets Best has been a lifesaver...literially. My dog has had major issues and without Pets Best Insurance, I don't know how we would manage the expenses to be able keep her alive. When we got the insurance we were apprehensive and imagined that there would be more exclusions that inclusions. That has not been the case. Pets Best Insurance has been terrific, thank goodness we made the investment
5

out of 5

POSTED: | BY: Juniors Mom

Best investment I've ever made. I've refered tons!

I am very happy with this insurance company. Don’t be fooled by others who state they have continuous coverage, 10% deductible, etc (like trupanion which sucksssssssss and don’t pay out their claims). Petsbest is the best insurance by far. I’ve had them for approximately 1.5 years and they have paid out numerous claims without a problem. You won’t be disappointed with PETSBEST.
5

out of 5

POSTED: | BY: Sunny

Very Positive in the past 3 years

Easy to submit claims (fax) and quick reimbursement (usually receive reimbursement checks minus deductibles always arrive within 1 week or to 2 weeks after the claim form is submitted). Example: One of our dogs was stunk by a bee when we were out of town. We found an pet emergency center and the claim went through without quickly. We got the reimbursement within a week. Policy is straight forward and easy to understand. Their staffs are also extremely friendly. Note: I don't have the routeine care coverage for both of my dogs.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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