Pets Best | Pet Insurance Review

4.5

out of 5

Number of reviews 11,538

  • 60 Days
  • 1 Year
  • Lifetime
  • Rating
  • 2.9
  • 3.2
  • 4.5
  • Count
  • 22
  • 127
  • 11,538

Updated: January 26, 2024

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
2

out of 5

POSTED: | BY: Robert C.

Be Forewarned!

Pets Best? Like pulling teeth! They'll do everything they can to get out of paying a legitimate claim. If you enjoy doing battle every time in order to receive what is coming to you, then maybe this is the company for you. As for myself, I'm looking elsewhere!!
5

out of 5

POSTED: | BY: Robin R.

Pets Best is the best insurance.

Pets Best Insurance was the only pet insurance that would take my dog at 10 years old. Everyone else turned us down even though the dog had no serious chronic health problems at the time. Pets Best has help us with our dog Kacie for five years. Kacie was put to rest on 10/1/11, but being the animal lover that I am I know I will get another dog when the time is right and Pets Best Insurance will be the first call I make. Thanks for everything.
5

out of 5

POSTED: | BY: Dr. Carol

Thank You Pets Best!!

I am so grateful to Pets Best Insurance. I insured my Golden Retriever Barney when he was 13.5 years old – my vet could not believe that an insurance company would even accept a pet at this advanced age! Five months later Barney was diagnosed with melanoma, & the vet bills have been substantial (we live in NY where the cost of everything is astronomical!) Pets Best Insurance has fully covered 80% of Barney’s vet invoices, & this has alleviated the financial strain of his illness. I am also delighted to say that Barney is doing very well & is enjoying his doggie life! When the time comes to get a new pup, I plan to insure him immediately with Pets Best. Peace of mind, as they say, really is priceless. I am so impressed with this company that I requested their brochures to give to all of my doggie clients as well as to Barney’s many vets. Thank you Pets Best!! Sincerely, Carol Marangoni, Ph.D. Garrison, NY Pawprietor, DoggieAdventure.com
5

out of 5

POSTED: | BY: Vicki Daly

Pets Best is wonderful

I have had Pets Best for several years and the process is very easy. I am reimbursed within a week to 2 weeks and it is always correct. The Customer Service is always responsive; there is never a wait to get help. I think they're great.
5

out of 5

POSTED: | BY: Ronna L.

This is one incredible pet insurance company!

The policies at Pets Best Insurance are fair,the personnelreview claims immediately upon submission, and the Company pays the amount due the provider or pet owner promptly. Having the ability to pay the veterinarian directly is definitely a plus.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.
Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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