Pets Best | Pet Insurance Review

4.9

out of 5

Number of reviews 14,149

Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S. Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
5

out of 5

POSTED: | BY: Linda S. Baldree

Amazing customer service

Amazing customer service. recently had to file a claim for my pet . Claim was handled quickly and they were very fair with the charges. I am super impressed and would definitely recommend this company. Policy prices were low compared to others I looked at.
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5

out of 5

POSTED: | BY: Laurie kane

Adequate if necessary

Filled out survey
5

out of 5

POSTED: | BY: Bryce's mom

I have a new policy and also purchased…

I have a new policy and also purchased the Best Wellness plan. I submitted my claim for a wellness appointment that also included vaccines. The claim was processed in 3 days. I am waiting for the reimbursement to be added to my banking account. The next day I had to submit a sick claim. It's only been 3 days. I am waiting to hear on that claim
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5

out of 5

POSTED: | BY: Bob Baglio

Claims processing is quick and easy

Claims processing is quick and easy. Only been a customer for a couple of months but am perfectly happen I made the switch to Pets Best.
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1

out of 5

POSTED: | BY: Mike Volding

so far dissapointed

so far, not good rating! it says they take 5 days to process claim, i have heard nothing from them and it has been 13 days. Our dog collapsed with a seizure and we rushed him to emergency vet who ran blood work, other test, cardio etc and we paid over $1500 diagnosed with valley fever and now on expensive monthly med that vet said may last up to 24 months. still no word from pets best. very dissapointed in their service. we have been with them a year, and i noticed this year, jan 2020 the premium was raised on all 3 of our dogs, we have a 90/10 policy with a $1000 deductible on each. Our pets are family, so we will always insure them and take care of them, but we are going to seek quotes from other pet insurance providers after this.
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Monthly Cost

$6 and up, depending on your chosen plan.

Coverage

Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible. Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states). Two optional Wellness plans to cover routine care. 24/7 Pet Helpline, powered by whiskerDocs is included on all policies. The pay-out amount is based on your actual vet bill. Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method. Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.

Payout Limits

$5000 -Unlimited annual limit, depending on your chosen plan. Unlimited lifetime limits.

Deductible

$50 – $1,000 annually.

Age Limits

Pet must be at least 7 weeks old to enroll. Pets Best does not restrict coverage or availability for older pets.

Waiting Period

A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.

Exclusions

Pre-existing conditions are not covered. Elective and preventive procedures are not covered.

Disclosures

Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.

Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.

Pets Best Pet Insurance detail
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005. Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.
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