1
out of 5
POSTED: | BY: Joshua Parker
Too american
Too american
Read more on Trustpilot
4.9
out of 5
Number of reviews 14,149
Founded by veterinarian Dr. Jack Stephens, Pets Best insures cats and dogs in every state and has paid nearly $150 million in claims since 2005. is recommended by veterinarians across the U.S.
Learn more about Pets Best plan options, read thousands of customer reviews and get a quote so you can make an informed choice about your pet insurance provider.
4
out of 5
POSTED: | BY: Jayne
I just submitted my first claim to…
I just submitted my first claim to PetsBest for my new puppy's first visit to the vet. Before doing so, I called and spoke with a representative because I purchased a "puppy package" from my vet that included all vaccinations, etc through the first year of my pup's life. By doing so, I saved myself, and PetsBest close to $300. Most of the items included in the package have not been delivered, even though paid for, I was instructed to go ahead and submit for the whole package. What I wasn't told was that I would not be covered for the items not delivered yet and would need to resubmit every time we received a vaccination. This is what I was trying to avoid since I had paid the package in full. For this reason only, I'm giving 4 stars vs 5. I would have given 5 because payment for my claim for the items that were covered at the time, was paid to me within a week! That's great!
5
out of 5
POSTED: | BY: CRYSTEL ORTEGA ERAZO
pets are the best animales
i think that thats very good saving animels is good because that means you care about them.
5
out of 5
POSTED: | BY: John Melton
Great coverage (no annual limits) and trustworthy!
I've had Pet's Best for years. Their policy does NOT contain maximum yearly payments (some insurers stop paying after only paying out $1000 per year!!!). Quick & easy claims filing process - upload the bill then get paid. Friendly, compassionate customer service. They're the best.
4
out of 5
POSTED: | BY: Michele
Claims Process
I was very frustrated with what claims was requesting. It was not made clear until I talked to claims several times. Finally, the last person, Charlene, told me that I needed the vet to send soft notes which was different from the medical records requested. Customer service reps must realize we do not live and speak pet insurance lingo and many clients at the vets do not have pet insurance to know what exactly is being requested.
Monthly Cost
$6 and up, depending on your chosen plan.
Coverage
Accident and Illness plans with optional reimbursement levels of 70%, 80%, or 90% after the deductible.
Flat Rate Accident coverage for $9/month for dogs and $6/month for cats. (Available in most states).
Two optional Wellness plans to cover routine care.
24/7 Pet Helpline, powered by whiskerDocs is included on all policies.
The pay-out amount is based on your actual vet bill.
Reimbursements are sent directly to CareCredit credit card when chosen as your default reimbursement method.
Choose to have your eligible claim payment reimbursed directly back to your CareCredit card.
Payout Limits
$5000 -Unlimited annual limit, depending on your chosen plan.
Unlimited lifetime limits.
Deductible
$50 – $1,000 annually.
Age Limits
Pet must be at least 7 weeks old to enroll.
Pets Best does not restrict coverage or availability for older pets.
Waiting Period
A waiting period refers to the amount of time after enrolling before your pet is eligible for coverage. Waiting periods vary by the type of coverage and start on the effective date of your policy. Once met, waiting periods are waived for continuous, uninterrupted policy renewals. Pets Best offers some of the shortest waiting periods in the industry following the policy effective date. Get a quote for specific information on waiting periods in your state.
Exclusions
Pre-existing conditions are not covered.
Elective and preventive procedures are not covered.
Disclosures
Waiting periods, annual deductible, co-insurance, benefit limits, and exclusions may apply. For all terms visit www.petsbest.com/policy. Products, schedules, discounts, and rates may vary and are subject to change. Premiums are based on and may increase or decrease due to the age of your pet, the species or breed of your pet, and your home address.
Pet insurance coverage offered and administered by Pets Best Insurance Services, LLC is underwritten by American Pet Insurance Company (NAIC #12190), a New York insurance company headquartered at 6100 4th Ave. S. Suite 200 Seattle, WA 98108, or Independence American Insurance Company (NAIC #26581), a Delaware insurance company located at 11333 N. Scottsdale Rd. Ste. 160 Scottsdale, AZ 85254 or MS Transverse Insurance Company (NAIC #21075), located at 15 Independence Blvd. Suite 430, Warren, NJ 07059. Pets Best Insurance Services, LLC (NPN #8889658, CA agency #0F37530) is a licensed insurance agency located at 11333 N. Scottsdale Rd. #160 Scottsdale, AZ 85254. Each insurer has sole financial responsibility for its own products. Please refer to your declarations page to determine the underwriter for your policy. Terms and conditions apply. See your policy for details.
Pets Best was founded by veterinarian Dr. Jack Stephens, whose passion for saving pets led him on a mission to provide access to comprehensive, yet affordable, animal healthcare. Pets Best offers pet insurance for dogs and cats in every state and has paid nearly $150 million in claims since 2005.
Pets Best is rated 9.6 out of 10 (TrustPilot) and is recommended by veterinarians across the U.S. Built upon a legacy of innovation, it focuses on putting customers first by offering unlimited accident and illness plans, wellness plans, a mobile app, a 24/7 Pet Helpline (powered by whiskerDocs), and more.